At a Glance
- Tasks: Support engineers by managing critical machine parts and delivering excellent customer service.
- Company: Join Hayley Dexis, the UK's largest independent engineering distributor.
- Benefits: Earn a competitive salary, enjoy 23+ days holiday, and receive ongoing training.
- Other info: Be part of a supportive team and take on responsibility from day one.
- Why this job: Kick-start your engineering career with real-world experience and clear progression opportunities.
- Qualifications: Motivated individuals with GCSEs and a willingness to learn; no prior experience needed.
The predicted salary is between 16640 - 16640 £ per year.
Kick-start your career in the engineering sector. Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We currently employ over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
Hayley Dexis is looking for a Customer-Facing Engineering Stores Apprentice to join our onsite team supporting a busy manufacturing environment in Sherburn. This is not your typical warehouse role — it’s an exciting opportunity to start a long-term career in engineering stores, procurement, and operations, working directly with engineers and site teams where your work has a real impact.
About the role
You’ll be based onsite at a customer’s facility, working in a customer-facing engineering stores environment. You’ll play a key role in making sure critical machine parts and components are available when needed — helping to keep operations running efficiently and reduce downtime. This is a hands-on role where you’ll learn how stores, engineering, and customer service come together in a real working environment. Successful candidates will undertake an apprenticeship in Customer Service. The level of qualification will depend on what current level of qualification you have achieved already.
What you’ll learn and do
- Deliver excellent customer service, building relationships with engineers and site teams
- Manage and organise engineering parts and machine components
- Support the procurement and ordering of critical spares
- Balance stock availability with cost control and efficiency
- Maintain high standards through continuous improvement
- Carry out key stores duties such as goods in, stock checks, and organisation
What you’ll gain
- This role is designed as a career pathway, not just an apprenticeship.
- Real-world experience in a customer-facing engineering environment
- A recognised Customer Service apprenticeship
- Clear progression into permanent and senior roles
What we’re looking for
- Someone who is motivated, hands-on, and eager to start building a career in a customer-facing engineering environment.
- A natural customer service mindset with good communication skills
- Confident working with people and building positive relationships
- A willingness to learn and get stuck into a hands-on role
- Good attention to detail and problem-solving skills
- An interest in the sector
- Reliable, enthusiastic, and keen to build a long-term career
- GCSEs (or equivalent), including English and Maths
- Basic IT skills (e.g. Microsoft Office)
- Able to travel to site and be based locally
No prior experience needed — just a great attitude and willingness to learn.
Why join us?
- A genuine career pathway, not just a job
- Supportive team with responsibility from day one
- Ongoing training and development
- Salary of £16,640 + funded apprenticeship
- 23+ days holiday + bank holidays
The recruitment process
In addition to your CV, please submit a covering letter detailing why you are interested in this apprenticeship and what you can bring. Initial Screening – Ongoing throughout advertising window. Online assessment. Video Interview with our Early Careers team. Face to face final stage interview at our Normanton office.
Finally... We know sometimes you might feel that you don't meet the criteria or have a question you would like to ask - we're here to help so please ask us! You can contact us here; We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process.
Customer focused Engineering Stores Apprentice employer: Hayley Group
At Hayley Dexis, we pride ourselves on our strong reputation built over five decades, with a focus on stock, service, and our dedicated people. As an Onsite Manager in Kitts Green, Birmingham, you will be part of a vibrant work culture that values customer service and employee development, offering competitive benefits such as 23 days annual leave, life assurance, and access to wellness programmes. Join us during this exciting growth phase and take advantage of training opportunities through the Hayley Academy, ensuring your career flourishes while making a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer focused Engineering Stores Apprentice
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hayley Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Customer focused Engineering Stores Apprentice
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hayley Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hayley Group
✨Know Your Manufacturing Processes
Before you walk into the interview with Hayley Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hayley Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
