At a Glance
- Tasks: Support customers on-site, identify opportunities, and drive service excellence.
- Company: Join Hayley Dexis, a leading company with a strong reputation for service and teamwork.
- Benefits: Enjoy competitive salary, company vehicle, wellness programmes, and training opportunities.
- Other info: Dynamic team environment with excellent career development prospects.
- Why this job: Be part of an exciting growth phase and make a real impact in customer service.
- Qualifications: Sales-driven, effective communicator, and basic computer skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent
Location: Burton and Lichfield
Hours: 40 hours per week
Competitive Salary & Benefits
At Hayley Dexis we’ve built up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success. We’re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield.
About the Onsite Support role:
A new role to the team, as our Onsite Support person, you’ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You’ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team. You’ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley’s category experts to help drive value and opportunities to tender in new category areas. You’ll be hot on your KPI’s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential. We are a small team with a desire to drive customer service excellence for our client, you’ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area. This is a great role for someone who is a true all-rounder, that loves to get stuck in, who is driven with a sales orientated outlook. Finally, housekeeping and site cleanliness is everyone’s responsibility as well as health, safety and wellbeing.
What we’re looking for in our Onsite Support person:
- Excellent sales style drive and commercial acumen.
- Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
- Experience working in stores management procurement would be ideal, however not essential.
- Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
- Full driving licence is essential.
- Customer-focused, driven to provide consistently high levels of service.
- Basic computer skills, including experience in using Microsoft Office.
- Able to prioritise workload and work as a part of a team.
What you’ll get in return:
- Company vehicle.
- From 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
What to expect from our recruitment process:
- Initial screening
- Microsoft Teams interview with our Talent Acquisition Advisor
- Face to face interview either in-person or Microsoft Teams
- Decision outcome
We’ll close this role on 2nd August, but may do so earlier if we receive strong interest so don’t miss out.
A final note... Not sure you tick every box? Please don’t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us at careers@hayley-group.co.uk
Onsite Support in Burton upon Trent employer: Hayley Group
At Hayley Dexis, we pride ourselves on our strong reputation built over five decades, with a focus on stock, service, and our dedicated people. As an Onsite Manager in Kitts Green, Birmingham, you will be part of a vibrant work culture that values customer service and employee development, offering competitive benefits such as 23 days annual leave, life assurance, and access to wellness programmes. Join us during this exciting growth phase and take advantage of training opportunities through the Hayley Academy, ensuring your career flourishes while making a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hayley Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hayley Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite Support in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hayley Group:Your cover letter is your chance to shine! Tell us why you want to work at Hayley Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hayley Group!
How to prepare for a job interview at Hayley Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
