At a Glance
- Tasks: Gain hands-on experience in customer service and sales across various branch areas.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Earn a competitive salary, enjoy 23 days leave, and access wellness programmes.
- Other info: Enjoy excellent career prospects and in-house training opportunities.
- Why this job: Kickstart your career with a well-rounded apprenticeship and real-world experience.
- Qualifications: GCSEs in English and Maths; enthusiasm and willingness to learn are key.
The predicted salary is between 17056 - 17056 £ per year.
Hayley Dexis is looking for a Branch Apprentice to join our team based with our Bradford Team. Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the Branch Apprentice opportunity:
As our Branch Apprentice, you’ll be based in Bradford. We are keen for our apprentices to get a well‑rounded experience of our branch, so for the first time this apprenticeship offers experience of all areas of the branch. You’ll rotate around all areas from the Warehouse, Trade Counter and Internal Sales. These are fantastic opportunities where you’ll learn all about the products we supply and the services we offer.
Our warehousing duties typically involve goods in and out, stores management, system learning and generally keeping things clean and tidy. In the office and trade counter you could be serving customers, answering the phone and emails, learning how to deal with all types of enquiries, chasing up parts and orders and learning all our systems and processes.
This role is ideal for candidates who have an interest in gaining valuable experience, learning our business and gaining a well‑rounded understanding of what we do. You’ll be a confident communicator and willing to learn. Following successful completion of the apprenticeship, the expectation is that you will have a preference towards Customer Services / Internal Sales. You’ll have passed your GCSEs or have an equivalent qualification to be at the right standard for this role.
Successful candidates will undertake an apprenticeship likely to be in Customer Service, the level will depend on what current level of qualification you have achieved already so we are open to any level. Study and coursework hours will be offered within the working day and the duration of our apprenticeships is typically 1 – 2 years. Candidates can expect regular meetings and catch ups with the course provider within working hours as well.
Working hours: 40 hours per week Monday to Friday (8:00 – 17:00) This is based on‑site Monday to Friday.
What we’re looking for:
- A keen interest in our type of business and excited by the prospect of learning all areas.
- GCSEs (or equivalent) in English and Maths.
- Able to travel to work and based locally.
- No prior experience required—just enthusiasm and a willingness to learn.
- Basic computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Logical thinking skills and keen attention to detail.
- Well‑presented and enthusiastic about building a career.
Benefits:
- Competitive Apprenticeship Salary of £17,056.
- Business Administration or Customer Service Apprenticeship Course to L1, L2 or L3.
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- In‑house training provided through Hayley Inspire.
- Company pension.
- Free Death in Service cover (x2 salary).
- Invitation to healthcare scheme.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
Customer Service - Apprentice in Bradford employer: Hayley Group
Hayley Dexis is an exceptional employer, offering a dynamic apprenticeship experience in Bradford that encompasses all facets of our branch operations. With a strong commitment to employee development, we provide comprehensive training, competitive salaries, and a supportive work culture that values every team member. Our apprentices benefit from a structured learning environment, generous leave policies, and opportunities for career advancement within the largest independent distributor of engineering products in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Apprentice in Bradford
✨Tip Number 1
Get to know the company! Research Hayley Dexis and understand their products and services. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Apprentice, you'll be interacting with customers regularly. Role-play different scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Hayley Dexis.
We think you need these skills to ace Customer Service - Apprentice in Bradford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your excitement for the role shine through! We want to see that you're genuinely interested in learning about our business and the products we offer. A little passion goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and interests align with the Customer Service Apprentice role. Mention any relevant experiences, even if they’re from school or hobbies, that show you’re ready to dive into all areas of our branch.
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences short and to the point. This will help us easily understand your qualifications and enthusiasm without getting lost in lengthy paragraphs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Hayley Group
✨Know the Company
Before your interview, take some time to research Hayley Dexis. Understand their products and services, especially in areas like hydraulics and PPE. This will show your genuine interest and help you answer questions more confidently.
✨Show Your Enthusiasm
As an apprentice, your eagerness to learn is key. Be sure to express your excitement about gaining experience in different areas of the branch. Share specific examples of how you've shown enthusiasm in past experiences, even if they’re not directly related.
✨Prepare for Common Questions
Think about common interview questions, such as why you want to work in customer service or what you know about the role. Practise your answers, focusing on your communication skills and logical thinking, which are crucial for this position.
✨Dress the Part
First impressions matter! Make sure you dress smartly for your interview. Being well-presented shows that you respect the opportunity and are serious about building a career with Hayley Dexis.
