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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues while delivering excellent customer service.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Starting salary of £16,000, 23 days leave, training, and career growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience and structured training.
- Qualifications: No prior experience needed, just a passion for IT and good communication skills.
- Other info: Office-based role with a supportive team and real-world project involvement.
Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000.
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the Service Desk Analyst Apprentice
Do you have an interest in IT and are eager to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Working Hours & Arrangements:
This is an office-based position working onsite. Apprenticeship will be onsite 4 days per week and attend college 1 day per week. Hours are 40 hours per week Monday to Friday typically working 8:30am – 5:30pm. Candidates will need to be able to get to work for 8:30am and live within a reasonable commuting distance.
Key Responsibilities
- Provide IT support via phone, face-to-face, and electronic communications
- Investigate and log incoming issues with accurate detail
- Escalate unresolved incidents to appropriate support teams
- Assist with software and hardware troubleshooting
- Maintain records through our service desk system
What We\’re Looking For
- A keen interest in IT and technology.
- GCSEs (or equivalent) in English and Maths
- No prior experience required—just enthusiasm and a willingness to learn
- Willingness to learn and adapt to new challenges.
- Basic computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Logical thinking skills and keen attention to detail.
- Well presented and enthusiastic about building a career in IT
What You’ll Get in Return
- A starting salary of £16,000
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- Training provided through our own Hayley Academy.
- Company pension
- Life Assurance cover (x2 salary).
- Invitation to healthcare schemes.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
The Recruitment Process
Adverts will close on Sunday 12th October – although we may close early depending on the number of applications.
- Initial Screening – Ongoing throughout advertising window.
- Online Testing – Invite by 9th October – Completed by 12th
- Teams / Video Interview with our Talent Acquisition Partner – 15th Oct
- Face to face final stage interview – 23rd October
We are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments throughout the recruitment process, please inform our careers team.
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Apprentice Service Desk Analyst employer: Hayley Group
Contact Detail:
Hayley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Desk Analyst
✨Tip Number 1
Get to know the company! Research Hayley Dexis and understand their values and what they do. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, try to think of common IT issues and how you would resolve them. This will prepare you for any scenario-based questions during the interview.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for IT shine through. Share any personal projects or experiences that demonstrate your eagerness to learn and grow in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing this apprenticeship.
We think you need these skills to ace Apprentice Service Desk Analyst
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're eager to learn and grow in this field, so don’t hold back on expressing your excitement about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how you connect your background to the responsibilities of the Apprentice Service Desk Analyst position.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand—this is a key skill for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hayley Dexis.
How to prepare for a job interview at Hayley Group
✨Know Your Stuff
Before the interview, brush up on basic IT concepts and customer service principles. Familiarise yourself with common helpdesk scenarios and how to troubleshoot basic issues. This will show your enthusiasm for the role and your willingness to learn.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions like 'How would you handle a frustrated customer?' or 'Can you describe a time you solved a problem?' This will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
Even though it’s an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about starting your career in IT.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or what a typical day looks like. It demonstrates your interest in the role and helps you gauge if it's the right fit for you.
