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- Tasks: Engage with customers, process orders, and provide top-notch service in a dynamic team.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy competitive salary, 23 days leave, training, and wellness programmes.
- Why this job: Be part of a close-knit team and make a real impact in customer service.
- Qualifications: Experience in sales or customer service, strong communication skills, and Microsoft Office proficiency.
- Other info: Great career prospects and supportive recruitment process for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Hayley Dexis has an exciting vacancy for a highly motivated Internal Sales person to join our well-established and experienced team based at our branch in Andover. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits.
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the role: You will be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word, Outlook and Teams. You will proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.
You will be highly customer service driven and come from an office/administrative or prior internal sales position. Our preference is for someone from a similar sector; however, we are open to candidates from a wide range of backgrounds also. We are looking for someone confident and proactive who isn’t afraid to get stuck into a range of tasks. We have a close-knit team of 7 at Andover, so you will be joining a brilliant team who work as a collective to hit our targets together.
Working hours: 40 hours per week, Monday – Friday (08:00 – 17:00)
Key responsibilities as our Internal Sales person:
- Answering incoming enquiries from customers.
- Administering enquiries and orders as part of the team.
- Liaising with customers to offer solutions to their needs.
- Working within an experienced team to offer the best Customer Service Experience available.
- Purchasing through web-portals and direct with suppliers.
What we’re looking for in our Internal Sales person:
- Prior internal sales experience or experience within a customer service/administrative environment.
- Knowledge of MRO/Engineering products is desirable; however, full training will be provided.
- Excellent communication skills and a good telephone manner.
- Self-motivated, with strong organisational and time-management skills.
- Ability to work independently and as part of a team.
- Work well under pressure in a fast-paced environment.
- Proficiency in Microsoft Office.
What you’ll get in return:
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- Training provided through our own Hayley Academy.
- Company pension.
- Life Assurance cover (x2 salary).
- Invitation to healthcare scheme.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
The recruitment process: Our advert will close on Friday 27th March, but we may close early depending on the level of applications received. Shortlisted applicants will have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.
Finally... We know sometimes you might feel that you don’t meet the criteria or have a burning question - we’re here to help so please ask us! You can contact us here careers@hayley-group.co.uk. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click 'apply' now to become our Internal Sales person - we would like to hear from you!
Internal Sales in Andover employer: Hayley Group
Contact Detail:
Hayley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales in Andover
✨Tip Number 1
Get to know the company inside out! Research Hayley Dexis, their products, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering customer enquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common sales scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks effectively. Share examples from past experiences where you juggled multiple responsibilities successfully.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions about the role or the application process, drop us an email at careers@hayley-group.co.uk. We’re here to help and want to make sure you feel supported throughout your job search!
We think you need these skills to ace Internal Sales in Andover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your proficiency with Microsoft Office applications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be confident and show us your personality – we love a bit of flair!
Showcase Your Communication Skills: Since you'll be on the phone and dealing with customers, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV, cover letter, or during the application process, let us know how you effectively engage with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hayley Group
✨Know Your Products
Familiarise yourself with the engineering products and consumables that Hayley Dexis offers. Understanding the basics of hydraulics, bearings, and tools will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled enquiries, resolved issues, or upsold products, as this will demonstrate your suitability for the Internal Sales position.
✨Practice Your Communication
Since you'll be on the phone a lot, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your skills and experiences in a conversational manner.
✨Be Ready for Team Dynamics
Research the importance of teamwork in sales environments. Be prepared to discuss how you can contribute to a close-knit team and share examples of how you've successfully collaborated with others in previous roles.