At a Glance
- Tasks: Gain hands-on experience in customer service across various branch areas.
- Company: Join Hayley Dexis, the UK's largest independent engineering distributor.
- Benefits: Earn a competitive salary, enjoy 23 days leave, and receive a recognised qualification.
- Other info: Regular support from trainers and managers throughout your apprenticeship.
- Why this job: Kickstart your career in a supportive environment with real growth opportunities.
- Qualifications: No experience needed, just enthusiasm and good communication skills.
The predicted salary is between 28000 - 28500 £ per year.
Hayley Dexis is looking for a Customer Service Apprentice to join our team at our Bradford branch. Hayley Dexis is the UK’s largest independent distributor of engineering products and consumables. We employ over 1,300 people and pride ourselves on delivering industry‑leading customer service.
About the Customer Service Apprenticeship
This is an exciting opportunity to start your career in customer service within a busy and supportive branch environment. As a Customer Service Apprentice, you’ll gain hands‑on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
- Trade Counter – supporting and serving customers face‑to‑face
- Internal Sales / Office – handling calls, emails, and customer enquiries
- Warehouse Operations – understanding stock, order fulfilment, and logistics
This well‑rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery. You’ll learn how to:
- Communicate confidently with customers and colleagues
- Handle enquiries, orders and problem‑solving effectively
- Use internal systems and processes
- Deliver a high standard of customer service in a fast‑paced environment
Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.
Apprenticeship Details
- Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
- Duration: typically 12–18 months
- Study and coursework completed during working hours
- Regular support from a training provider and your manager
Working Hours
40 hours per week, Monday to Friday (8:30 am – 5:30 pm) Based on‑site at our Bradford branch.
What We’re Looking For
- A genuine interest in customer service and building a career
- Enthusiastic, motivated and willing to learn
- Good communication skills (verbal and written)
- GCSEs (or equivalent) in English and Maths
- Basic IT skills (including Microsoft Office)
- Strong attention to detail and logical thinking
- Well‑presented and professional approach
- Able to travel to and work locally
No prior experience is required—just the right attitude and commitment to learning.
What We Offer
- Competitive apprenticeship salary of £16,640
- Customer Service apprenticeship qualification
- From 23 days annual leave + bank holidays (increasing with service)
- Excellent long‑term career opportunities
We know not everyone will meet every requirement—if you’re interested, we’d still love to hear from you. If you have any questions or need adjustments during the process, please contact: careers@hayley-group.co.uk
Branch Apprenticeship in Bradford employer: Hayley Group Limited
Hayley Dexis is an exceptional employer, offering a supportive and dynamic work environment at our Bradford branch. As the UK's largest independent distributor of engineering products, we prioritise employee growth through comprehensive training and hands-on experience in customer service, ensuring that apprentices develop valuable skills while enjoying competitive salaries and generous leave entitlements. Join us to kickstart your career with ample opportunities for advancement in a company that values dedication and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Apprenticeship in Bradford
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Hayley Group Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Hayley Group Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Branch Apprenticeship in Bradford
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Hayley Group Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Hayley Group Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Hayley Group Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Hayley Group Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Hayley Group Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
