Customer focused Engineering Stores Apprentice
Thrapston (On client site) | Full Time | Apprenticeship Opportunity
Kick-start your career in the engineering sector
Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We currently employ over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry‑leading customer service.
Hayley Dexis is looking for a Customer‑Facing Engineering Stores Apprentice to join our onsite team supporting a busy manufacturing environment in Thrapston. This is not your typical warehouse role – it’s an exciting opportunity to start a long‑term career in engineering stores, procurement, and operations, working directly with engineers and site teams where your work has a real impact.
About the role
You’ll be based onsite at a customer’s facility, working in a customer‑facing engineering stores environment. You’ll play a key role in making sure critical machine parts and components are available when needed – helping to keep operations running efficiently and reduce downtime. This is a hands‑on role where you’ll learn how stores, engineering, and customer service come together in a real working environment. Successful candidates will undertake an apprenticeship in Customer Service. The level of qualification will depend on the current level of qualification you have achieved already.
What You’ll Learn and Do
- Manage and organise engineering parts and machine components
- Support the procurement and ordering of critical spares
- Balance stock availability with cost control and efficiency
- Deliver excellent customer service, building relationships with engineers and site teams
- Maintain high standards through continuous improvement
- Carry out key stores duties such as goods in, stock checks, and organisation
What You’ll Gain
This role is designed as a career pathway, not just an apprenticeship. Real‑world experience in a customer‑facing engineering environment, a recognised Customer Service apprenticeship, clear progression into permanent and senior roles.
What We’re Looking For
- A natural customer service mindset with good communication skills
- Confident working with people and building positive relationships
- A willingness to learn and get stuck into a hands‑on role
- Good attention to detail and problem‑solving skills
- An interest in the sector
- Reliable, enthusiastic, and keen to build a long‑term career
- GCSEs (or equivalent), including English and Maths
- Basic IT skills (e.g. Microsoft Office)
- Able to travel to site and be based locally
No prior experience needed – just a great attitude and willingness to learn.
Why join us?
- Supportive team with responsibility from day one
- Ongoing training and development
- Salary of £16,640 + funded apprenticeship
- 23+ days holiday + bank holidays
- Many other benefits
We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.
We know sometimes you might feel that you don't meet the criteria or have a question you would like to ask – we're here to help so please ask us! You can contact us here; careers@hayley-group.co.uk
