At a Glance
- Tasks: Engage with customers, process orders, and provide expert assistance at our trade counter.
- Company: Join Hayley Dexis, the UK's largest independent distributor of engineering products.
- Benefits: Enjoy competitive salary, 23 days leave, training, and wellness programmes.
- Other info: Great career prospects and supportive training through Hayley Academy.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in internal sales or customer service; engineering knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales Executive to join our well-established and experienced team based at our branch in Burton Upon Trent. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits.
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the role: You'll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You'll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We're looking for someone confident and proactive, who isn't afraid to get stuck into a range of tasks. You'll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.
Working hours: 40 hours per week, Monday – Friday. 08:30 – 17:30 with 1hr lunch.
What we're looking for in our Internal Sales Executive:
- Knowledge of MRO/Engineering products is ideal, but full training will be provided
- Prior internal sales experience or experience within a customer service / administrative environment.
- Excellent negotiation and communication skills
- Self-motivated, with strong organisational and time-management skills
- Ability to work independently and as part of a team
- Work well under pressure in a fast-paced environment
What you'll get in return:
- From 23 days annual leave (plus public/bank holidays) increased with length of service
- Training provided through our own Hayley Academy
- Company pension
- Life Assurance cover (x2 salary)
- Invitation to healthcare scheme
- Wellness programmes
- Uniform and PPE provided
- Excellent opportunities and career prospects available.
The recruitment process: Our advert will close on Friday 19th June. Shortlisted applicants will have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.
Finally... We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don't miss out on this fantastic opportunity to join the team at Hayley Dexis – please click ‘apply' now to become our Internal Sales Executive - we'd like to hear from you!
Internal Sales Executive in Stoke-on-Trent employer: Hayley Dexis
Hayley Dexis is an exceptional employer, offering a vibrant work culture in Burton Upon Trent where innovation and excellence are at the forefront of our operations. As part of our dedicated team, you will benefit from comprehensive training through the Hayley Academy, generous annual leave, and a supportive environment that fosters career growth and development. Join us to be part of a company that values its employees and provides meaningful opportunities in the engineering products sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Hayley Dexis and their products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your internal sales experience and any relevant skills. This will help you make a great first impression during the screening call.
✨Tip Number 3
Be proactive in your follow-ups! After applying, don’t hesitate to reach out to the recruitment team if you have questions or want to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. This is key for an Internal Sales Executive who needs to handle customer queries effectively.
We think you need these skills to ace Internal Sales Executive in Stoke-on-Trent
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Internal Sales Executive and how your experience aligns with our needs.
Tailor Your CV and Cover Letter:Don't just send a generic CV! Highlight your relevant experience in internal sales and any knowledge of engineering products. Show us why you're the perfect fit for our team at Hayley Dexis.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get to the point quickly. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website:Make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Hayley Dexis
✨Know Your Products
Familiarise yourself with the engineering products and consumables that Hayley Dexis offers. Understanding the basics of hydraulics, bearings, and tools will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare examples from your previous internal sales experience where you successfully upsold or resolved customer queries. Be ready to discuss how you handle pressure and manage your time effectively in a fast-paced environment.
✨Practice Communication
Since this role involves a lot of phone interaction and face-to-face customer service, practice your communication skills. Role-play common scenarios with a friend to ensure you can articulate your thoughts clearly and professionally.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
