At a Glance
- Tasks: Assist customers with enquiries, process orders, and provide expert knowledge at the trade counter.
- Company: Join Hayley Dexis, a leading company known for outstanding customer service and a supportive culture.
- Benefits: Enjoy 23 days annual leave, life assurance, wellness programmes, and training opportunities.
- Other info: Great career growth potential and a friendly, fast-paced work environment.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in internal sales or customer service; engineering background is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Job Type: Permanent
Location: Derby, DE24 8HJ
Hours: 40 hours per week, Monday - Friday, 08:30 - 17:00 with 30 mins lunch.
Competitive Salary & Benefits
At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1300 people doing things the “Hayley Way” and delivering industry leading customer service are central to our success. We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.
We’re excited to offer a brilliant opportunity for an enthusiastic Customer Service Assistant to join our well-established and experienced team based at our branch in Derby.
Responsibilities
- Responding to incoming enquiries
- Responding to customer queries
- Processing orders
- Providing expert knowledge and assistance to walk-in customers
- Proactively following up on outstanding customer enquiries
- Preparing accurate quotations
- Looking for opportunities to upsell and add value
We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.
Key Qualities & Experience
- Knowledge of MRO/Engineering products is ideal, but full training will be provided
- Prior internal sales experience or experience within a customer service / administrative environment
- Excellent negotiation and communication skills
- Self-motivated, with strong organisational and time-management skills
- Ability to work independently and as part of a team
- Work well under pressure in a fast-paced environment
Benefits
- From 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
Recruitment Process
- Initial screening
- Microsoft Teams interview with our Talent Acquisition Advisor
- Face to face interview either in-person or Microsoft Teams
- Decision outcome
We’ll close this role on Friday 19th June, but may do so earlier if we receive strong interest so don’t miss out.
Final note
Not sure you tick every box? Please don’t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us at careers@hayley-group.co.uk
Customer Service Assistant employer: Hayley Dexis
At Hayley Dexis, we pride ourselves on fostering a dynamic and inclusive work environment where our 1300 strong team embodies the 'Hayley Way' of delivering exceptional customer service. Located in Derby, we offer competitive salaries, comprehensive benefits including wellness programmes and training through our Hayley Academy, ensuring that our employees have ample opportunities for personal and professional growth. Join us to be part of a company that values energy, expertise, and passion, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hayley Dexis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hayley Dexis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hayley Dexis:Your cover letter is your chance to shine! Tell us why you want to work at Hayley Dexis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hayley Dexis!
How to prepare for a job interview at Hayley Dexis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
