At a Glance
- Tasks: Lead a dynamic team in delivering top-notch technical support and pump repair services.
- Company: Join Hayley 24/7 Engineering, a leader in mechanical engineering solutions.
- Benefits: Enjoy competitive salary, generous holidays, and great perks like free tea and coffee!
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Make a real impact in a growing company while enhancing your leadership skills.
- Qualifications: Experience in pump repair and strong technical knowledge required.
Technical Support Manager Location: Dudley, West Midlands, DY1 4DA Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 5% Matched Pension, Holidays, 25 plus bank holidays, Life Assurance, Cycle to work scheme, Cash health care scheme – Paycare, Birthday Vouchers, Employee Assistant Programme, Branded Uniform, Free parking and Free tea & coffee! Join Hayley 24/7 Engineering At Hayley 24/7 Engineering, we pride ourselves on being the fast and effective mechanical engineering solutions provider to all industry sectors. Due to continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely, efficiently, and to the highest standards. You will play a vital role in maintaining customer satisfaction, supporting business growth, and identifying opportunities for process improvements and enhanced profitability. As our Technical Services Manager you will: * Lead the day-to-day activities of the pump repair workshop and field service teams. * Oversee pump strip-downs, inspections, machining, assembly, alignment, and performance testing. * Ensure jobs are scheduled effectively and completed within agreed timescales. * Implement and monitor quality control processes to maintain high repair and service standards. * Conduct technical assessments and approve repair scopes, quotations, and final reports. * Manage workshop tooling, equipment, inventory, and maintenance requirements. * Ensure compliance with health & safety regulations, industry standards, and company policies. * Prepare and approve quotations, repair proposals, and tender submissions. * Provide technical support to sales teams, including site surveys, presentations, and tender responses. * Identify opportunities to improve operational efficiency, reduce costs, and enhance margins. * Develop and maintain strong relationships with customers, suppliers, and key stakeholders. * Support business growth through excellent service delivery and commercial awareness. What We're Looking For Essential Requirements * Proven experience within pump repair, rotating equipment, mechanical engineering, or industrial service environments. * Strong technical knowledge of pumps and rotating equipment, including centrifugal, positive displacement, submersible, and multistage pumps. * Experience with pump strip-downs, inspections, tolerancing, and hydraulic testing procedures. * Ability to interpret pump curves, system characteristics, and performance data. * Strong understanding of engineering principles including hydraulics, mechanics, and materials. * Knowledge of diagnostics including vibration analysis, bearing failures, seal failures, and alignment techniques. * Familiarity with API, ISO, and ATEX standards. * Strong leadership and team management skills. * Excellent communication and customer relationship abilities. * Ability to read technical drawings and engineering reports. * Strong analytical, problem-solving, and decision-making skills. * Good IT skills, including Microsoft Office (Excel, Word, Outlook, and PowerPoint). It would be great if you had: * HNC/HND or equivalent qualification in Mechanical, Electrical, or Industrial Engineering. * OEM or industry-specific pump training (e.g. Grundfos, Sulzer, Flowserve, KSB, Wilo). * Understanding of OEM standards for pumps and rotating equipment. * Vibration Analysis Certification (Level 1-3) and previous workshop or service operations management experience. * Familiarity with CMMS or job-tracking systems and Health & Safety, Environmental, or Quality training. If you're an experienced engineering professional looking to combine technical leadership with commercial impact, we'd love to hear from you. Apply today and help drive the future success of Hayley 24/7 Engineering
Technical Support Manager in Tipton employer: Hayley 247 Engineering Services Limited
As a Project Engineer based in Dudley, you will thrive in a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries and a comprehensive benefits package including a matched pension scheme, generous holiday allowance, and unique perks like birthday vouchers and a cycle to work scheme, this company is dedicated to fostering a rewarding and fulfilling work environment for its employees.
Contact Details:
Hayley 247 Engineering Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Tipton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Manager role you’re after at Hayley 247 Engineering Services Limited.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Hayley 247 Engineering Services Limited a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Hayley 247 Engineering Services Limited.
✨Apply Through Company Websites
When you spot a role like Technical Support Manager at Hayley 247 Engineering Services Limited, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Manager in Tipton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hayley 247 Engineering Services Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hayley 247 Engineering Services Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hayley 247 Engineering Services Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hayley 247 Engineering Services Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Hayley 247 Engineering Services Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
