At a Glance
- Tasks: Manage guest expectations and ensure hotel standards during the night shift.
- Company: Join the vibrant team at Haycock Manor Hotel, dedicated to exceptional hospitality.
- Benefits: Earn £9.00-£10.25 per hour, enjoy 5.6 weeks holiday, and access exclusive perks.
- Other info: Opportunities for training, development, and career progression await you!
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Must have a passion for hospitality and excellent customer service skills.
We are actively seeking Night Porters & Night Supervisor to join our Team. The Night Porter team are instrumental in overseeing the running of the Haycock Manor Hotel from sundown to sunrise. This is a hands-on role managing our guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything running like clockwork.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, assisting with luggage, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will be responsible for ensuring the safety and security of hotel guests and staff during the night, carrying out security checks with emphasis on fire safety and overall security of the building.
To be considered you need to know what great customer service looks like, have the ability to resolve guest issues efficiently and positively and be able to work on your own initiative. Team members must be highly organised, self-motivated, trustworthy and able to handle a high-volume workload.
As Night Supervisor, in addition you will be responsible for training and developing the Night team to ensure an exceptional first-class guest experience is always delivered!
Are we right for you? While we don’t have a typical employee, there are some specific qualities and traits that we look for – enthusiasm and a genuine passion for hospitality goes without saying! You’re all about having a positive impact on the people you interact with, going beyond what our guests expect from us and making sure their stay, occasion or event is a special and memorable one. We need people who show the same level of care for their team as our guests and potential customers – it’s about supporting each other to be the best we can be and to do the best job we can!
You need to be an extra miler with a can-do attitude! You must have full Right to Work in the UK and a full UK driving licence.
What we offer: The Haycock is all about looking after people and we are committed to Our People which is underpinned by our membership of the Hoteliers’ Charter. We work hard to ensure you enjoy your job and are well rewarded. In addition to excellent training, learning and development opportunities and progression, we offer:
- £9.00-£10.25 per hour, 0-40 hours per week including weekend and bank holidays
- FTE 5.6 weeks holiday per annum including bank holidays
- Pension Scheme
- Personal membership to Perkbox, an employee perk platform offering a huge variety of discounts and rewards
- 24-hour GP access with prescription delivery service
- Celebratory ‘Birthday Box’ on your birthday
- Uniform
- Free car parking
But mostly, we offer the chance to join our journey and to become a part of our incredible team!
Night Porters & Night Supervisor employer: Haycock Manor Hotel
At Haycock Manor Hotel, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. Our commitment to employee development is evident through excellent training opportunities and a focus on career progression, all while ensuring a rewarding experience with competitive pay and unique perks like 24-hour GP access and personal membership to Perkbox. Join us in creating memorable experiences for our guests while being part of a passionate team that truly cares for one another.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porters & Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haycock Manor Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haycock Manor Hotel
Don't be shy about reaching out to Haycock Manor Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porters & Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haycock Manor Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haycock Manor Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
