Sales Consultant

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.

Main purpose of the role: To liaise and manage relationships with internal and external clients, delivering a fast and efficient service dealing with property sales on behalf of builders and other corporate property disposal companies. To arrange the marketing of property with both Spicerhaart and independently owned estate agents.

Activities / Main Duties:

• Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move and/or Quick Purchase properties.
• Confidently deal with clients customers from initial appraisal request stage.
• Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.
• Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
• Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
• Recommend solutions to problems and communicate these in a timely and professional manner.
• Communicate confidently via telephone where possible, building upon and maintaining business relationships.
• Respond to emails/written communication clearly and concisely, ensuring grammatical precision.
• Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
• Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
• Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
• Work closely with the Part Exchange & Group Clients’ extended team to ensure good communication with regard to workload, turn‑around times and any client specific challenges.
• Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform ‘Rosie’.
• Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
• Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
• Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
• Participate in ad‑hoc projects as and when required by your colleagues and management team.
• Prioritise work, chase agents and other stakeholders to ensure all actions are completed in line with Service Level Agreements.
• Ability to support other areas of the Division with minimal supervision or support when requested.
• Maintaining accountability and integrity at all times.
• Identify new business and regularly update market intelligence.
• Monitor competitors and familiarise yourself with their “product” and services and understand who their client base is.
• Promote “one business” ethos to other parts of the Group where possible.
• Identify new opportunities and communicate these effectively to relevant colleagues.

The finer details

To be eligible to proceed in our recruitment process, you will need legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006). We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate, Proof of Address, National Insurance.

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what’s more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.