Admin Support Specialist

Admin Support Specialist at Spicerhaart

Spicerhaart beliefs: When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.

Main purpose of the role

To liaise with and deliver a range of services and products to a high standard. To be the initial point of contact for new instructions from clients. To ensure services and products are completed in a timely and efficient manner.

Location

Part Exchange & Group Clients Accountable to: Operations Manager Grade: A1

Salary

£24,000 + commission. OTE: £27,000

Activities / Main Duties

• Consistently achieve targets and goals set for the production and completion of summary packs and other services requested by clients.
• Confidently deal with clients customers when arranging estate agent and other property professionals’ visits.
• Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
• Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
• Recommend solutions to problems and communicate these in a timely and professional manner.
• Respond to emails/written communications within required time frames, ensuring all written communication is clear, concise and grammatically correct.
• Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
• Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
• Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
• Work closely with the Part Exchange & Group Clients’ sales team to ensure good communication with regard to workload, turn‑around times and any client specific challenges.
• Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform SAMS.
• Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
• Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
• Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
• Contributing to the 1-1 appraisal process and provide supporting evidence.
• Participate in ad-hoc projects as and when required by your colleagues and management team.
• Prioritise work, chase agents and other stakeholders to ensure all reports, paperwork and other actions are completed in line with Service Level Agreements.
• Ability to support other areas of the Division with minimal supervision or support when requested.
• Conduct own research into property values, sense check agents reports and add own recommendations and findings to summary and other reports to ensure a high standard is maintained. Ability to “challenge” and discuss completed reports as supplied by agents and others.