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For Companies At a Glance
- Tasks: Welcome guests with a smile, manage reservations, and ensure a fantastic stay.
- Company: The Exeter Inn blends historic charm with modern comfort in picturesque Exeter, NH.
- Benefits: Enjoy competitive pay, comprehensive insurance, and awesome discounts on lodging and dining.
- Why this job: Join a vibrant team and create unforgettable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours and opportunities for growth in a dynamic hospitality environment.
The predicted salary is between 28800 - 43200 £ per year.
The Exeter Inn is seeking a full time Front Desk Associate to join our team.
Why The Exeter Inn?
- Historic Charm Meets Modern Comfort: Nestled in a historic town, the Exeter Inn blends classic New England elegance with contemporary amenities to deliver unforgettable guest experiences.
- Prime Location: Located in picturesque Exeter, NH, home to Phillips Exeter Academy and rich in Revolutionary War history, the town offers a vibrant mix of culture, dining, shopping, and outdoor activities.
- Proximity to the Seacoast: Just a short drive from New Hampshire's stunning coastline, including Hampton Beach and Rye, and only an hour from Boston.
Job Summary:
- Greet and welcome all guests in a professional and hospitable manner.
- Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
- Register guests and securely assign them a guest room and room key.
- Verify guest credit and process payment upon check-out.
- Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
- Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
- Provide telephone services and operate the multi-line phone system effectively.
- Follow all service scripts.
- Have a thorough working knowledge of hotel property management system and rates/packages offered.
- Regularly check availability for reservation inquiries.
- Make and confirm reservations over the phone and coordinate those submitted online.
- Professionally handle guest requests, solve problems and follow up on outstanding items.
- Communicate any elevated concerns to supervisor/manager.
- Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
- Flexibility to step into whatever role is needed to deliver exceptional customer service.
- This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
- Flexibility to work days, nights, weekends, holidays, and critical peak business days.
- Know and practice all safety and emergency procedures.
- Lead emergency situations, such as evacuations.
- Follow all key procedures.
- Secure guest valuables.
- Manage Lost and Found per policy.
Benefits:
- Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans.
- Free Life Insurance of $25K from HCH.
- Tax‑free Flex Spending Accounts for Medical Costs and Daycare Costs.
- Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).
- Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday.
- Complimentary Staff Meals Daily.
- Weekly payroll schedule.
- Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews.
- Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty‑nine per night).
- Dining Discounts at any HCH Property (50% off food for employee and guests).
- Spas, Golf Course, and Activities Discounts at any HCH Property.
The Exeter Inn - Front Desk Associate employer: Hay Creek Hotels
Contact Detail:
Hay Creek Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Exeter Inn - Front Desk Associate
✨Tip Number 1
Get to know the Exeter Inn inside out! Familiarise yourself with their services, local attractions, and the S.E.A.C. method they use for guest interactions. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips about the interview process and what it’s really like to work at the Exeter Inn.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Front Desk Associate. This will boost your confidence and prepare you for any questions about handling guest requests or complaints.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from the source.
We think you need these skills to ace The Exeter Inn - Front Desk Associate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Desk Associate role at The Exeter Inn. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hay Creek Hotels
✨Know the S.E.A.C. Method
Familiarise yourself with the S.E.A.C. method mentioned in the job description. This will help you demonstrate your understanding of how to greet and interact with guests effectively during the interview. Practising this method can show that you're ready to provide exceptional customer service right from the start.
✨Research the Exeter Inn
Take some time to learn about The Exeter Inn, its history, and its location. Understanding the blend of historic charm and modern comfort will allow you to speak confidently about why you want to work there and how you can contribute to creating unforgettable guest experiences.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might encounter as a Front Desk Associate. Prepare responses for common situations, like handling complaints or assisting with special requests. This will help you showcase your problem-solving skills and adaptability during the interview.
✨Show Your Flexibility
The job requires flexibility in working hours and roles. Be ready to discuss your availability and willingness to step into different responsibilities. Sharing examples from past experiences where you've adapted to changing situations can highlight your commitment to delivering exceptional service.
