Night Auditor-Part Time in Exeter

Hay Creek Hotels is seeking passionate and customer service focused Front Desk Agent: Night Auditor to join our team at The Exeter Inn. Maintain outstanding professionalism with the ability to multitask and excel in a fast-paced environment. SUNDAY AND MONDAY 11PM - 7AM SHIFTS, applicant must be available for both.

Job Summary:

• Greet and welcome all guests in a professional and hospitable manner.
• Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Register guests and securely assign them a guest room and room key.
• Verify guest credit and process payment upon check-out.
• Assist guests with any and all needs, including bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Provide telephone services and operate the multi-line phone system effectively.
• Follow all service scripts.
• Have a thorough working knowledge of hotel property management system and rates/packages offered.
• Regularly check availability for reservation inquiries.
• Make and confirm reservations over the phone and coordinate those submitted online.
• Professionally handle guest requests, solve problems and follow up on outstanding items.
• Communicate any elevated concerns to supervisor/manager.
• Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
• Flexibility to step into whatever role is needed to deliver exceptional customer service.
• Know and practice all safety and emergency procedures.
• Lead emergency situations, such as evacuations.
• Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Host Philosophy and Essential Functions:

• Must have knowledge and understanding of all front desk associate job requirements.
• Record messages for next shift and management, especially guest related issues and early morning call outs.
• Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
• Balancing of daily postings and revenue in system.
• Timely and accurate preparation and distribution of daily reports via email.
• Expeditious and diplomatic resolution of guest issues.
• Full knowledge in all emergency procedures (fire, safety, disaster, etc.).
• Security checks of entire building are done routinely through the night.
• Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Efficient processing of guaranteed/no show billings.
• Adhere to all systems and controls procedures.
• Complete third shift night audit checklist and responsibilities.
• Completion of the M3 Night Audit spreadsheet each shift.
• Entry of the daily report data from the summary page into the M3 Acknowledge Accounting system.
• Exporting of the Daily Reports from M3 and emailing to various department heads at the hotel.

Benefits:

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans.
• Free Life Insurance of $25K from HCH.
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs.
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday.
• Weekly payroll schedule.
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews.
• Lodging Discounts at any HCH Property.
• Dining Discounts at any HCH Property.
• Hospitality Discounts from our partners.
• Industry Travel Discounts through Working Advantage.
• Supportive Culture that is fun and motivating, with open-door policy work environment.
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes.
• Employee Assistance Program including 24/7 confidential support.
• Accelerated Career Advancement of professional enrichment.
• Free Parking for eligible associates classified as benefits eligible.

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. Our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day.