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- Tasks: Ensure service excellence and guide the team in a prestigious retirement community.
- Company: Reputable retirement community in Sunderland with a focus on guest experience.
- Benefits: Career development opportunities and a supportive work environment.
- Why this job: Make a difference in guests' lives while developing your hospitality career.
- Qualifications: At least two years of hospitality experience and strong communication skills.
- Other info: Join a dynamic team dedicated to operational consistency and guest satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious retirement community in Sunderland is seeking a dedicated Assistant Manager to ensure service excellence and operational consistency. The ideal candidate will have at least two years of experience in hospitality and possess strong communication and organizational skills.
Responsibilities include:
- Welcoming guests
- Maximising sales opportunities
- Guiding the team during meal services
This position offers opportunities for career development and a supportive work environment.
Assistant Manager - Hospitality & Guest Experience in Sunderland employer: Hawthorns Retirement
Contact Detail:
Hawthorns Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hospitality & Guest Experience in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience and team management. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showcasing your communication skills is key!
✨Tip Number 3
Don’t just apply anywhere; focus on places that align with your values and career goals. Check out our website for opportunities at top-notch retirement communities where you can truly make a difference in guests' lives.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Assistant Manager - Hospitality & Guest Experience in Sunderland
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference.
Highlight Your Communication Skills: Strong communication is key in this role, so make sure to showcase your skills in your written application. Use clear and concise language, and don’t hesitate to include examples of how you’ve effectively communicated with guests or team members in the past. We’re all about teamwork here!
Be Organised and Detail-Oriented: As an Assistant Manager, being organised is crucial. Make sure your application is well-structured and free from errors. We appreciate attention to detail, so double-check everything before hitting send. A tidy application reflects your ability to manage tasks efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll find all the information you need there. Plus, it shows us that you’re proactive and keen to join our team at the retirement community!
How to prepare for a job interview at Hawthorns Retirement
✨Know the Community
Before your interview, do some research on the retirement community in Sunderland. Understand their values, mission, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
With at least two years in hospitality, be ready to share specific examples of how you've ensured service excellence in previous roles. Think about times when you maximised sales opportunities or improved guest experiences, as these will resonate well with the interviewers.
✨Demonstrate Communication Skills
As an Assistant Manager, strong communication is key. Prepare to discuss how you've effectively communicated with both guests and team members in the past. You might even want to role-play a scenario where you welcome a guest or guide your team during meal services.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how they measure service excellence. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
