At a Glance
- Tasks: Create a welcoming atmosphere and provide top-notch service to residents and visitors.
- Company: Join The Hawthorns, a vibrant retirement community that values its staff.
- Benefits: Enjoy career development opportunities, leisure discounts, and a supportive work environment.
- Other info: Be part of an award-winning team in a dynamic and caring setting.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 24000 - 27800 £ per year.
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Concierge - Bank at The Hawthorns in Northampton.
About the role
Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages
- Monitoring the bistro area for refreshments, music, and cleanliness
- Handling resident requests and queries efficiently and effectively
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must have:
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
About the Hawthorns
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of "creating meaningful lives together" is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require a DBS Disclosure check, the cost of which will be met by the business, and proof of eligibility to work in the UK.
