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- Tasks: Create a welcoming atmosphere and provide top-notch service to residents and visitors.
- Company: Join The Hawthorns, a vibrant retirement community that values its team.
- Benefits: Enjoy career development opportunities, leisure discounts, and a supportive work environment.
- Why this job: Make a positive impact on residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Be part of a friendly, award-winning team in a unique retirement setting.
The predicted salary is between 24000 - 36000 £ per year.
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge at Hawthorns Clevedon Care Home in North Somerset.
ABOUT THE ROLE
Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents. Other responsibilities will include:
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
- Monitoring the bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must have:
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
ABOUT THE HAWTHORNS
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
Concierge - Bank in Clevedon employer: Hawthorns Retirement
Contact Detail:
Hawthorns Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Bank in Clevedon
✨Tip Number 1
Make sure you research The Hawthorns and understand their values. When you walk into that interview, let your passion for caring and supporting others shine through. We want to see how you embody those values in your everyday life!
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls and messages, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to get comfortable with the switchboard vibe.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you juggled multiple tasks successfully. We love to hear about how you kept things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic individuals who are ready to join our award-winning team!
We think you need these skills to ace Concierge - Bank in Clevedon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values of caring and support.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or handling telephones. We’re looking for someone who can juggle multiple priorities, so give us examples that showcase your organisational skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Concierge role at The Hawthorns.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our award-winning team.
How to prepare for a job interview at Hawthorns Retirement
✨Know the Company
Before your interview, take some time to research The Hawthorns. Understand their values and mission, especially their focus on creating meaningful lives together. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the first point of contact for visitors and residents. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. Highlight your ability to remain calm under pressure and how you made someone feel welcome.
✨Practice Common Interview Questions
Think about questions related to handling multiple priorities and emergency situations. Practise your responses to questions like 'How would you handle a resident's request during a busy period?' This will help you articulate your thoughts clearly and demonstrate your organisational skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the company. Remember, as a Concierge, you'll be representing The Hawthorns, so looking the part is essential.