At a Glance
- Tasks: Create a welcoming atmosphere for residents and visitors while managing calls and requests.
- Company: Join the award-winning team at The Hawthorns, a vibrant retirement community.
- Benefits: Enjoy career development opportunities, leisure discounts, and a supportive work environment.
- Other info: Flexible night shifts with a focus on creating meaningful connections.
- Why this job: Make a positive impact on residents' lives while working in a friendly team.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Package Description:
Shift Details: Saturday evening 9.30 pm-7.30 am
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge - Nights at The Hawthorns Braintree in Braintree.
ABOUT THE ROLE
Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.
Other responsibilities will include:
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
- Monitoring the bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must have:
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
ABOUT THE HAWTHORNS
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of 'creating meaningful lives together' is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
Concierge - Nights - Tortoiseshell Way in Braintree employer: Hawthorns Retirement
Hawthorns Retirement is an exceptional employer, offering a supportive and inclusive work environment in the heart of Northampton. With a strong focus on employee development and well-being, we provide comprehensive training and growth opportunities, ensuring our team members thrive both personally and professionally. Join us to be part of a dedicated team that values high-quality service and makes a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Nights - Tortoiseshell Way in Braintree
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hawthorns Retirement. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hawthorns Retirement
Don't be shy about reaching out to Hawthorns Retirement directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge - Nights - Tortoiseshell Way in Braintree
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hawthorns Retirement and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hawthorns Retirement
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
