At a Glance
- Tasks: Create a welcoming atmosphere for residents and visitors while managing calls and requests.
- Company: Join the award-winning team at The Hawthorns, a vibrant retirement community.
- Benefits: Enjoy career development opportunities, leisure discounts, and a supportive work environment.
- Other info: Work nights in a dynamic setting with a focus on community and care.
- Why this job: Make a positive impact on residents' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Shift Details: Saturday evening 9.30 pm - 7.30 am
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard‑working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award‑winning team as Concierge – Nights at The Hawthorns Braintree in Braintree.
About the Role
Your focus as Concierge will be to create a positive and long‑lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high‑quality service to residents.
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
- Monitoring the bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
About the Hawthorns
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Requirements
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
Concierge - Nights in Braintree employer: Hawthorns Retirement
Hawthorns Retirement is an exceptional employer, offering a supportive and inclusive work environment in the heart of Northampton. With a strong focus on employee development and well-being, we provide comprehensive training and growth opportunities, ensuring our team members thrive both personally and professionally. Join us to be part of a dedicated team that values high-quality service and makes a meaningful impact in the lives of our residents.
