At a Glance
- Tasks: Create a welcoming atmosphere for residents and visitors while managing calls and requests.
- Company: Join the award-winning team at The Hawthorns, a vibrant retirement community.
- Benefits: Enjoy career development opportunities, leisure discounts, and a supportive work environment.
- Other info: Work nights in a dynamic setting with a focus on community and care.
- Why this job: Make a positive impact on residents' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Shift Details: Saturday evening 9.30 pm - 7.30 am
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard‑working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award‑winning team as Concierge – Nights at The Hawthorns Braintree in Braintree.
About the Role
Your focus as Concierge will be to create a positive and long‑lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high‑quality service to residents.
- Greeting and directing all visitors and making them feel welcome
- Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
- Monitoring the bistro area for refreshments, music, and cleanliness.
- Handling resident requests and queries efficiently and effectively.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
- Experience handling telephones and/or in a customer service position
- Must be able to handle multiple priorities
- Good organisational skills
- Ability to react calmly in emergency situations and be considerate
About the Hawthorns
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Requirements
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
Concierge - Nights in Braintree employer: Hawthorns Retirement
Hawthorns Retirement is an exceptional employer, offering a supportive and inclusive work environment in the heart of Northampton. With a strong focus on employee development and well-being, we provide comprehensive training and growth opportunities, ensuring our team members thrive both personally and professionally. Join us to be part of a dedicated team that values high-quality service and makes a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Nights in Braintree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawthorns Retirement. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawthorns Retirement before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge - Nights in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawthorns Retirement:Your cover letter is your chance to shine! Tell us why you want to work at Hawthorns Retirement specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawthorns Retirement!
How to prepare for a job interview at Hawthorns Retirement
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
