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- Tasks: Lead a friendly team to deliver exceptional service and create memorable experiences for our residents.
- Company: Join The Hawthorns, a vibrant retirement community that values care and support.
- Benefits: Enjoy flexible shifts, career development opportunities, and exclusive discounts.
- Why this job: Make a real difference in people's lives while growing your career in hospitality.
- Qualifications: Two years of experience in hospitality and strong leadership skills required.
- Other info: Be part of an award-winning team in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Package Description: Shift Details – Tuesday to Saturday one week of early shifts (7:30‑4:30) and one week of late shifts (12:30‑9:30). At The Hawthorns we believe in supporting those who support our residents; we recognize and celebrate our hard‑working colleagues, champion your career development, and offer a range of apprenticeships, and provide access to a range of leisure and retail discounts.
About the Role: Your focus as Assistant Manager will be to deliver service excellence at all times in compliance with The Hawthorns' brand standards and to encourage our team to deliver operational consistency throughout.
- Provide a warm welcome to every guest and visitor, acting as host and the face of The Hawthorns.
- Organize your team efficiently, ensuring all roles are performed to their best abilities.
- Maximize sales and marketing opportunities.
- Liaise regularly with the Head Chef and give guidance and training to team members to ensure that the best possible service is given at every meal service.
About You: To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Qualifications:
- Minimum of two years relevant experience in hospitality and guest services.
- Experience at supervisor or management level.
- Ability to work under pressure and possess strong organisational skills.
- Excellent communication skills.
About The Hawthorns: The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of “creating meaningful lives together” is achieved through the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes, while establishing ourselves as the preferred choice for residents and employees.
Requirements: DBS Disclosure check – the cost of which will be met by the business. This advert may be withdrawn before the advertised deadline, depending on the volume of applications received and business needs.
Assistant Manager - Tortoiseshell Way in Bolton employer: Hawthorns Retirement
Contact Detail:
Hawthorns Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Tortoiseshell Way in Bolton
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Hawthorns' website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be the face of The Hawthorns. Role-play common scenarios with a friend or family member to boost your confidence in delivering excellent service and handling any tricky situations.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experience where you've successfully led a team or improved service. Be ready to share these stories during your interview to demonstrate how you can inspire and organise your future team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds!
We think you need these skills to ace Assistant Manager - Tortoiseshell Way in Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent service and supporting our residents. Share a personal story or experience that highlights your dedication to hospitality.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager position. Highlight relevant experience in hospitality and guest services, especially any supervisory roles. We love seeing how your skills align with our values of caring, supportive, and accountable.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong organisational skills, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Hawthorns!
How to prepare for a job interview at Hawthorns Retirement
✨Know the Company Inside Out
Before your interview, take some time to research The Hawthorns. Understand their values, mission, and what makes them unique in the retirement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight how you can motivate others to achieve operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to make quick decisions or manage difficult situations in hospitality. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you’ve effectively communicated with team members and guests in the past. Consider sharing specific instances where your communication led to improved service or guest satisfaction.
