At a Glance
- Tasks: Create standout experiences and meaningful connections for residents and prospects.
- Company: Join an award-winning multifamily management company with a heart-driven culture.
- Benefits: Competitive pay, commissions, health coverage, and career growth opportunities.
- Other info: Flexible work schedule with opportunities for personal and professional development.
- Why this job: Make a real impact in a vibrant community while building lasting relationships.
- Qualifications: Customer service experience preferred; positive attitude and willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country, proudly rooted in the Southeast, we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters – Apply Today!
At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.
Job Functions
- Create Exceptional First Impressions
- Greet prospective residents with warmth and professionalism
- Conduct personalized apartment tours that highlight the lifestyle and value of the community
- Respond to phone, email, and web inquiries promptly and thoroughly
- Drive Leasing Success
- Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
- Complete leasing applications, verifications, and new move-in paperwork accurately
- Contribute to community occupancy and renewal goals
- Foster Resident Relationships
- Coordinate and attend resident events and community engagement initiatives
- Respond to resident questions and concerns with empathy and efficiency
- Promote a clean, welcoming environment by helping maintain office and common areas
- Build Brand & Community Awareness
- Assist in marketing the property through social media and community outreach
- Stay informed on local market trends and competitor properties
What Makes Someone SOAR in This Role?
- Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
- Clear Communicator: Confident in-person, over the phone, and online.
- People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection.
- Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
- Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.
Work Schedule: Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Education, Experience, and License Qualifications
- Education: High School or GED equivalent.
- Experience: One year of customer service experience, sales and/or apartment leasing is preferred but not required.
- Licenses & Certifications: Valid Driver's License. A Certified Apartment Leasing Professional Accreditation (CALP) is a plus.
Hawthorne’s Total Rewards Package | Compensation and Benefits
- Leasing-Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to their hourly compensation.
- Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
- Personal Benefits: Free Dental Insurance, Comprehensive and Affordable Plans for Medical and Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid Time Off- including your birthday!, Paid Sick Time Off, Pet Insurance Plans, Paid Maternity, Paternity, and Adoption Leave Options, Telehealth – Access to Doctors 24/7/365, Company Paid Life Insurance, Retirement Planning.
Hawthorne is an equal opportunity employer.
Leasing Consultant in Durham employer: Hawthorne Residential Partners
Hawthorne is an exceptional employer that prioritises a culture of service, connection, and personal growth, making it an ideal place for passionate individuals to thrive as Leasing Consultants. With a strong commitment to employee development through our Career Path Program, comprehensive benefits including free dental insurance, health incentives, and generous paid time off, we ensure that our team members feel valued and supported in their journey. Join us in creating meaningful connections within our award-winning apartment communities, where your contributions truly make a difference.
Contact Details:
Hawthorne Residential Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leasing Consultant in Durham
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to understand their values and what makes them tick. This way, you can tailor your conversation to show how you fit right in with their Live It culture.
✨Tip Number 2
Practice your people skills! As a Leasing Consultant, you'll be the face of the community. Role-play common scenarios with friends or family to boost your confidence in greeting prospects and conducting tours. Remember, first impressions count!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your chat to remind them of your connection and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embrace the Hawthorne spirit.
We think you need these skills to ace Leasing Consultant in Durham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see how much you care about making a meaningful impact in our communities. Share specific examples of how you've gone above and beyond in previous roles.
Be Personable:Remember, you're applying for a role where building connections is key. Use a friendly tone in your writing and don’t hesitate to showcase your personality. We love applicants who can communicate clearly and warmly!
Highlight Relevant Experience:Even if you don't have direct leasing experience, focus on your customer service skills and any sales experience you might have. We value a willingness to learn and grow, so make sure to mention how your past roles have prepared you for this position.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Hawthorne!
How to prepare for a job interview at Hawthorne Residential Partners
✨Show Your Passion
Make sure to express your enthusiasm for the role and the company during the interview. Talk about why you’re excited about the opportunity to create meaningful connections and contribute to the community's success.
✨Know the Live It Culture
Familiarise yourself with Hawthorne's 'Live It' culture before the interview. Be ready to discuss how you can embody this culture in your role as a Leasing Consultant, focusing on service, connection, and exceeding expectations.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to conduct a mock apartment tour or handle a resident inquiry. Practise these situations beforehand so you can demonstrate your clear communication skills and customer-focused approach.
✨Highlight Your People Skills
Be prepared to share examples of how you've built relationships in previous roles. Whether it’s through customer service or community engagement, showcasing your ability to connect with people will resonate well with the interviewers.
