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- Tasks: Join our team as a Dispensary Assistant, processing prescriptions and providing excellent patient service.
- Company: Harptree and Cameley Surgeries serve 6800 patients with a dedicated healthcare team.
- Benefits: Enjoy a part-time role with a supportive team and a relaxing staff garden room.
- Why this job: Be part of a compassionate team that values patient care and innovative ideas.
- Qualifications: Must have a dispensing qualification (NVQ level 2) and strong communication skills.
- Other info: Flexible hours available; we welcome applications from those needing sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Harptree Surgery
Job summary
Harptree and Cameley Surgeries have an opportunity for a qualified Dispensary Assistant to join our team, on a part-time or permanent basis. You will be part of a team that prides itself on providing exemplary service to our patients and colleagues at all times.
Applicants should be friendly, compassionate and have excellent attention to detail as well as a highly professional customer service manner.
Main duties of the job
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. The role holder will be responsible for handing out medications, dealing with queries and handling payments as well as handling medication stock in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the Lead Dispenser and wider team in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice
About us
Harptree and Cameley Surgeries serve a population of 6800 patients, with a team consisting of receptionists, doctors, healthcare assistants, nurses, a care co-ordinator, pharmacist, administrators, and dispensers.
We pride ourselves on the service we delivery to patients and receive excellent Friends and Family Feedback each month. The dispensary team is led by our Lead Dispenser, and regular team meetings allow for the sharing of new ideas and development of new processes that will improve the patient journey through the Surgery.
Our recent addition to the Surgery of a Garden Room as a staff room at Harptree Surgery has given a well-deserved relaxation space to our staff. It provides a complete ‘get away’ for lunch and break-times.
Job description
Job responsibilities
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
- Dispensing medicines to the entitled population safely and accurately
- Collecting prescription charges in accordance with dispensary protocol
- Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
- Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
- Ensuring controlled drugs are dispensed with in accordance with practice policy
- Safe disposal of returned and / or out of date medicines
- Ensuring all repeat prescriptions are processed within a timely manner and the surgerys agreed timeframe
- Providing patients with advice regarding all prescription matters
- Process prescription requests via email, phone, face-to-face and online
- Processing Dossett boxes
- Assisting the Lead Dispenser in the preparation of monthly returns
- Maintaining a clean and safe working environment at all times
- Maintaining accurate records at all times, read coding entries appropriately
Person Specification
Qualifications
Essential
- Dispensing qualification (NVQ level 2)
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Desirable
- Customer service qualification (NVQ) or equivalent
- Dispensing qualification (NVQ level 2)
- Competent in the use of Office and Outlook
- SystmOne user skills
- Experience of working in a dispensary/pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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Dispensary Assistant (Qualified) employer: Hawthorn Medical Centre
Contact Detail:
Hawthorn Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensary Assistant (Qualified)
✨Tip Number 1
Familiarise yourself with the specific duties of a Dispensary Assistant, especially those mentioned in the job description. Understanding the nuances of prescription processing and medication handling will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role requires excellent communication and a professional manner, be prepared to share examples of how you've successfully dealt with customers in the past.
✨Tip Number 3
Research Harptree and Cameley Surgeries to understand their values and patient care philosophy. This knowledge will allow you to tailor your responses and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the team dynamics. Inquiring about team meetings or how they implement new processes shows that you're proactive and eager to contribute.
We think you need these skills to ace Dispensary Assistant (Qualified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your dispensing qualifications and relevant experience. Emphasise your customer service skills and any previous roles in a dispensary or pharmacy setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exemplary service. Mention specific examples of how you've demonstrated attention to detail and compassion in previous roles.
Highlight Relevant Qualifications: Clearly state your dispensing qualification (NVQ level 2) and any other relevant certifications. This will help the hiring team quickly see that you meet the essential criteria.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've worked effectively as part of a team and communicated with the public. This is crucial for a role that involves interacting with patients and colleagues.
How to prepare for a job interview at Hawthorn Medical Centre
✨Show Your Compassion
As a Dispensary Assistant, you'll be dealing with patients who may be in distress. Make sure to convey your friendly and compassionate nature during the interview. Share examples of how you've helped others in previous roles.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail, especially when processing prescriptions. Be prepared to discuss specific instances where your attention to detail made a difference in your work, such as avoiding errors or improving processes.
✨Highlight Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions about how you would handle difficult conversations with patients or colleagues.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislation surrounding medication dispensing is crucial. Brush up on relevant laws and policies before the interview, and be ready to discuss how you would ensure compliance in your daily tasks.
