At a Glance
- Tasks: Welcome patients, manage enquiries, and ensure smooth reception operations.
- Company: Friendly GP practice dedicated to high-quality patient care.
- Benefits: Part-time hours, supportive team, and opportunities for personal development.
- Other info: Flexible hours with a focus on professional growth.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Experience with SystmOne and excellent communication skills.
The predicted salary is between 12 - 15 € per hour.
Hawthorn Drive Surgery are looking for a part‑time (30 hours per week) Care Navigator/Receptionist to join our friendly team. The successful candidate will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, while delivering excellent customer service. You will need some flexibility to open and close and cover morning (8.00am to 1.00 pm) and afternoons (1.00pm to 6.30 pm). This will be discussed before any offer can be made.
Main duties of the job
- Welcoming all patients and visitors to the surgery
- Dealing with enquiries from patients and external agencies in person and over the telephone
- Signposting patients to the correct service
- Completing new patient registrations
- Filing, photocopying, scanning
- Recalling patients for reviews, chronic disease clinics etc.
About us
We are a forward‑thinking and well‑established GP practice with approximately 11,000 patients. Committed to providing resources and training to developing our staff to meet the high standard of care we pride ourselves on.
Job responsibilities
Job purpose
To ensure that the reception area of the practice runs smoothly, providing a high level of service to patients, doctors, nurses and other members of the practice team.
Duties and Responsibilities
- Making appointments
- Giving out results where appropriate
- Dealing with general enquiries
- Open/closing of surgery
- Register new patients - temporary patients
- Greet and direct patients and visitors
- Ensure queries are explained and handed over to next shift staff, as necessary
- Respond to needs of our clinical team during surgery opening times
- Collect fees from patients for providing non‑NHS services
- Filing of medical records, photocopying, scanning
- Dealing with general enquiries
Person Specification
- Experience using our clinical system, SystmOne.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Ipswich employer: Hawthorn Drive Surgery
Hawthorn Drive Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for those looking to make a meaningful impact in healthcare. With a commitment to staff development and training, employees can expect ample opportunities for growth while working alongside a friendly team dedicated to providing exceptional patient care. Located in a well-established practice serving approximately 11,000 patients, the role of Care Navigator offers a unique chance to engage with the community and contribute to a high standard of service.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Ipswich
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Hawthorn Drive Surgery. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your people skills! As a Care Navigator, you'll be dealing with patients and visitors all day. Think about scenarios where you might need to handle tricky situations or provide excellent customer service. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be flexible and open-minded! The job requires some flexibility with hours, so be prepared to discuss your availability during the interview. Showing that you're adaptable will make you a more attractive candidate for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get to see all the other opportunities we have available!
We think you need these skills to ace Care Navigator in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through. We want to see that you're excited about joining our friendly team and making a difference in the lives of our patients.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or healthcare settings. We love seeing how your background aligns with the role of Care Navigator, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Hawthorn Drive Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the main duties listed in the job description, such as welcoming patients and handling enquiries. This will help you demonstrate your enthusiasm and confidence during the interview.
✨Showcase Your Customer Service Skills
Since this position is all about delivering excellent customer service, think of specific examples from your past experiences where you've successfully dealt with the public. Be ready to discuss how you handled difficult situations calmly and professionally, as this will resonate well with the interviewers.
✨Prepare for Flexibility Questions
Given the need for flexibility in opening and closing the surgery, be prepared to discuss your availability. Think about how you can accommodate the required hours and express your willingness to adapt to the needs of the practice. This shows that you're committed and ready to contribute.
✨Practice Common Interview Questions
Anticipate common interview questions related to teamwork, communication, and problem-solving. Practising your responses will help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
