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- Tasks: Manage property claims from start to finish, ensuring excellent customer service.
- Company: Join a well-established team in Swanley focused on delivering top-notch claims handling.
- Benefits: Enjoy a competitive salary, healthcare, life insurance, and 28 days holiday.
- Why this job: Be a key player in a supportive environment with opportunities for growth and teamwork.
- Qualifications: Previous experience in claims handling or administration is essential; strong communication skills are a must.
- Other info: This is an office-based role with a standard 40-hour work week.
The predicted salary is between 25000 - 36000 £ per year.
We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area. This will be a senior role within the team, taking on additional responsibilities to support the team manager as required.
As the first point of contact for our customers, you will manage a case load of property claims from inception to completion. The works include both restoration (cleaning, drying, strip-out) and reinstatement (repair works) following insurance claims. You will be a key liaison between the policyholder, the insurance company, the field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities:- Oversee property claims from receipt of the initial instruction to job completion of works.
- Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
- Act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion.
- Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
- Schedule trades according to job requirements on a day-to-day basis, optimising their time and minimising travel.
- Order materials for delivery to site.
- Take lead responsibility for assessing customer satisfaction with the service and identifying any necessary remedial action.
- Previous experience in administration, claims handling, and customer service.
- Experience in planning and allocating work to field-based staff.
- Experience overseeing the work of others or supporting team workflow.
- An understanding of claims management tools and systems would be advantageous (but not essential).
- Strong literacy and numeracy skills.
- Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
- Excellent communication skills with the ability to influence and engage effectively across all levels.
- The salary will be up to £31,930
- Working hours are 8.30am to 5.00pm (40 per week)
- Office-based
- 28 days (including Bank Holidays)
- Healthcare, life insurance, pension, and other benefits
Please apply for this Claims Coordinator / Claims Handler role by clicking on the apply button at the bottom of the page. We may not always be able to reply to every applicant due to the volume of CVs received, so if you have not received a reply within 3 working days, please assume that you have not been successful on this occasion.
Senior Claims Handler employer: Hawthorn Academic Consulting
Contact Detail:
Hawthorn Academic Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the claims management process and tools. Understanding how claims are processed will give you an edge in discussions during interviews, showcasing your knowledge and readiness for the role.
✨Tip Number 2
Highlight your customer service experience. Since this role involves being the first point of contact for customers, demonstrating your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've managed workflows or supported team members in previous roles. This will illustrate your leadership capabilities and your understanding of team dynamics, which are essential for this senior position.
✨Tip Number 4
Research the company culture and values at StudySmarter. Being able to align your personal values with those of the company can make a strong impression during the interview process.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and customer service. Use specific examples that demonstrate your ability to manage a case load and oversee administrative tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for excellent customer service and your understanding of the claims process. Mention any experience you have with claims management tools and your ability to support team workflow.
Highlight Relevant Skills: In your application, emphasise your strong literacy and numeracy skills, as well as your proficiency in IT. If you have experience with data analysis or scheduling trades, be sure to include that too.
Follow Application Instructions: When applying, ensure you follow the instructions provided in the job listing. Click the apply button at the bottom of the page and double-check that all required documents are included before submission.
How to prepare for a job interview at Hawthorn Academic Consulting
✨Showcase Your Customer Service Skills
As a Senior Claims Handler, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've handled challenging situations. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Organisational Abilities
This role requires managing a caseload and overseeing administrative tasks. During the interview, share how you prioritise tasks and manage your time effectively. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Claims Management Tools
While experience with claims management systems is advantageous, it's not essential. However, showing that you have researched common tools used in the industry can set you apart. Be ready to discuss how you adapt to new technologies and your willingness to learn.
✨Prepare for Teamwork Questions
Since this position involves liaising with various teams, be prepared to answer questions about teamwork and leadership. Think of examples where you've successfully collaborated with others or supported team workflow, and how you can bring that experience to the role.
