At a Glance
- Tasks: Transform People processes using AI and automation while managing complex employee relations.
- Company: Mission-driven fintech revolutionising financial access in emerging markets.
- Benefits: Competitive salary, relocation support, and opportunities for international exposure.
- Other info: Dynamic role with excellent career growth potential in a collaborative team.
- Why this job: Make a real impact in a fast-paced environment with ownership over innovative projects.
- Qualifications: Hands-on People Operations experience with a focus on AI and automation.
The predicted salary is between 45000 - 55000 £ per year.
Location
London - can offer relocation support
Office days
Five days per week in the office.
Hawkwood is excited to be partnering with an ambitious, mission-led fintech that is changing how millions of people access financial services across emerging markets.
With a global team and further international expansion ahead, they are looking for a Senior People Operations Manager to help build the People infrastructure behind their next stage of growth.
There is a huge opportunity to improve how things work, with AI and automation at the centre of the role.
There is a lot to build and a lot of opportunity to have real impact.
You’ll have the space to rethink manual processes, introduce smarter ways of working and see your ideas turn into real business outcomes.
This is a senior, hands-on Senior IC, working closely with People leadership and a lean generalist team.
No two days are the same, with tasks ranging from building an automated onboarding workflow to working through a complex employee relations issue.
They are looking for someone who enjoys that breadth, brings sound judgement and is happy getting into the detail.
For someone who wants ownership, international exposure and the chance to shape how People Operations develops, this is a brilliant opportunity.
- What You’ll Be Responsible For
- Build and improve People processes using AI and automation, across onboarding, offboarding, payroll and contractor management.
- Own complex employee relations, performance and compensation matters, making thoughtful decisions and working with Legal where needed.
- Support international growth through multi-country employment compliance, contracts, benefits and payroll, including setting up operations in new markets.
- Deliver People Operations projects from initial problem through to implementation, keeping a clear focus on what will make the biggest difference.
- Keep people data and reporting accurate, using insight to identify risks and improve how the function operates.
- Work across the wider team to solve problems and keep day-to-day People Operations running effectively as the business scales
- What You will Bring
- Strong, hands-on People Operations experience in a fast-paced startup or scale-up, ideally with international exposure.
- Clear examples of a People process you have personally built or transformed using AI or automation, with a tangible change in how the work gets done.
- Sound judgement and experience taking ownership of complex, high-stakes people decisions. You can explain the call you made and why.
- Experience building or improving processes where there isn’t already a clear playbook.
- Clear, concise communication and the confidence to work with senior stakeholders, challenge constructively and take feedback on board.
- A proactive, practical approach. You enjoy working independently, managing competing priorities and getting things done in a lean team.
- Fintech experience is helpful, but the ability to operate at pace and build effective People processes matters more.
Relocation support and visa sponsorship are available for London-based hires.
We recognise how challenging this current job market is for candidates, and Hawkwood are therefore striving to provide the best candidate experience we can.
Senior People Operations Manager in London employer: Hawkwood
Hawkwood is an exceptional employer, offering a dynamic and people-first culture that thrives on innovation and collaboration. As a People Operations Advisor in London, you'll benefit from a hybrid work model, competitive salary, and the opportunity to shape global People processes within a rapidly growing international professional services firm. With a strong focus on employee development and a commitment to leveraging modern technology, Hawkwood provides a unique environment for personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior People Operations Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hawkwood!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hawkwood.
We think you need these skills to ace Senior People Operations Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hawkwood. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hawkwood and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hawkwood. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hawkwood's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hawkwood
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hawkwood.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hawkwood will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hawkwood and how you would contribute to adapting HR strategies.
