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- Tasks: Welcome guests and ensure they have an unforgettable stay with exceptional service.
- Company: Join a global hotel brand committed to responsible hospitality and positive impact.
- Benefits: Discounted rates at Accor hotels, learning programmes, and career growth opportunities.
- Other info: Flexible shifts and a supportive team environment await you!
- Why this job: Be the first smile guests see and create memorable experiences every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
- Willing to work morning or afternoon shifts according to the needs of the business
Front office team member in Oxford employer: Hawkwell House Hotel Oxford
Contact Detail:
Hawkwell House Hotel Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office team member in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your personality and how you can create memorable experiences for guests – that’s what it’s all about!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us you’re keen by expressing your interest in joining our team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in the interviewer’s mind. Plus, it’s a nice touch!
We think you need these skills to ace Front office team member in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality spirit we cherish.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your relevant experience and skills that align with our values of creating memorable experiences for guests. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if necessary to make your key achievements stand out – it helps us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even better.
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understand what it means to be part of the Accor network and how they embody responsible hospitality. This will show your genuine interest and help you connect your personal values with theirs.
✨Practice Your Greeting
As a Front Office Team Member, first impressions are crucial. Practice a warm and welcoming greeting that reflects the hotel's ethos. Think about how you would greet a guest upon arrival and make sure it feels natural and sincere.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create memorable experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or specific challenges the hotel is currently facing. This shows your enthusiasm and willingness to contribute positively to the team.