At a Glance
- Tasks: Lead and manage food and beverage operations, ensuring top-notch service and guest satisfaction.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands and commitment to hospitality.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests while promoting responsible hospitality.
- Qualifications: Three years of hotel management experience and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Guarantees through effective supervision that all services offered are always available, and are carried out with the utmost efficiency. Ensures that the team are fully aware of the Operating Standards, Mystery Audit criteria, making sure that spot checks and audits are in place and ensuring targets are met. Verifies that on a daily basis all standards and procedures are adhered to. Monitors the set up and cleanliness of each outlet accordingly to the standards and/or special requests and issues are rectified. Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests. Effectively handles and resolves any guest problems or complaints and keeps Senior Hotel Management informed. Monitors rotas to ensure effective coverage of the outlets with payroll in line with budget.
Supports the HODs in the management of the talents in the department, ensuring that the correct standards and methods of service are maintained. Maintains good working relationships with key players including other EXCOM and third parties including Accor Hotel Services. Develops and updates strategies and key objectives designed to enhance the F&B outlets performance and standards. Involves the HODs in strategy development. Meets regularly with outlet managers to review the operation of the department to ensure smooth coordination and communication. Ensures the department meets its quantitative and qualitative targets. Acts in the absence of the General Manager in all matters concerning the safety, security and well-being of guests and talents.
Monitors the production levels for key accounts to review production against room night target, expand contact base and increase the awareness of the hotel across the accommodation and Meeting and Events sectors. Stays informed about new business leads and ensures these are followed up by the team. Ensures we are building relationships with new clients and maintaining quality relationships with existing ones. Be flexible and extend job duties to carry out any other duties and responsibilities including redeployment to alternative departments/areas if required. Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies. Ensures that all departmental reports and correspondence are completed punctually and accurately. Ensures that the guest profiles are maintained and kept up to date at all times respecting Data protection laws. Be flexible with your schedule in accordance with the business need.
Conducts training for talents, ensuring that they have the necessary skills to perform their duties with the maximum efficiency and productivity. Ensures that all talents are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company policies and procedures. Holds and ensures that monthly one-to-ones meeting, probation reviews and appraisals are conducted in a timely manner. Monitors the on-boarding of new talents to ensure they are positively welcomed and supported into the team. Attends and actively participates in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
Manages the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area. Ensures cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas; Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Coordinates between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made. Assists in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target. Management and guidance of outlet staff under control, namely Food & Beverage Supervisors. Prepares weekly and monthly forecasts for restaurant, bar room service and conference areas. Ensures constant liaison with the Conference Sales Manager and Conference Coordinator. Adheres to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson. Strives to implement the Accor Vision and demonstrates active use of Accor Values. Any other duties assigned by your manager. Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies. Maintains currency of RSA certification, amendments and updates and adheres to RSA Budgeting and Cost Control.
Qualifications
- Three years experience in managing hotel operations.
- Proven experience in driving a profitable operation and managing hotel teams, staff turnover, appraisals, on job training programs.
- Familiar with Brand Standard Audits.
- Experience executing events in a variety of settings with a keen eye for detail.
- Aptitude for financial management, financial reports, and analysis.
- Demonstrated track record of strong attention to detail and effective communication skills.
- Efficient, constantly striving to provide Total Customer Satisfaction.
- Positive problem solving in all aspects of customer service.
- Familiar with Health & Safety Procedures.
Additional Information
- Experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English.
- Additional languages are a plus.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Candidates must have the right to work in the UK.
Operation and Food and Beverage Manager in Cowley employer: Hawkwell House Hotel Oxford
Join a dynamic hotel within the Accor network, where we prioritise your growth and development in a vibrant work culture that values every contribution. With a commitment to responsible hospitality, we offer numerous opportunities for career advancement, a supportive team environment, and the chance to make a meaningful impact on our guests and the planet.
Contact Details:
Hawkwell House Hotel Oxford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operation and Food and Beverage Manager in Cowley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and don’t be shy about letting people know you’re on the hunt for an Operations and Food and Beverage Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about creating memorable experiences, think of examples from your past that showcase your ability to enhance customer satisfaction and team performance. Show them you’re a perfect fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that resonate with you, especially those that emphasise responsible hospitality. Tailor your approach to show how you can contribute to their vision.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the ideal candidate for the Operations and Food and Beverage Manager position.
We think you need these skills to ace Operation and Food and Beverage Manager in Cowley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your heart aligns with our vision of responsible hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hotel operations and food and beverage management. We love seeing specific examples of how you've driven performance and managed teams effectively in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, ensuring we can easily see how you meet the qualifications we're looking for. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the position and our company culture.
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Know Your Stuff
Before the interview, dive deep into the hotel’s operations and the Accor brand. Familiarise yourself with their values, especially around responsible hospitality. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Operation and Food and Beverage Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved service standards in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling guest complaints or managing staff during peak times. Think through your responses ahead of time, focusing on your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's operations or future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
