At a Glance
- Tasks: Deliver memorable service and create a positive atmosphere for guests.
- Company: Join the Accor network, a global leader in hospitality.
- Benefits: Opportunities for growth, learning, and a supportive team environment.
- Other info: Diverse and inclusive workplace with limitless career opportunities.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Experience in food service and a passion for customer satisfaction.
The predicted salary is between 24000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. Be a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. Serve guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar). Contribute to guests' satisfaction by providing high quality services with a warm and friendly approach.
- Develop employees' motivation and team spirit by creating a good working atmosphere.
- Integrate and train employees, providing support for skills development.
- Ensure that employees are well presented (uniforms, personal hygiene etc.).
- Help employees improve their skills and provide support.
- Ensure all mandatory training is completed.
- Manage the products available for guests.
- Keep the loss and breakage of equipment to a minimum and keep the superior informed.
- Keep an inventory of equipment and track items coming in and out.
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. When working in Room Service, promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling. Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your Supervisor or Hotel Management.
If you feel you are the right candidate for the role, please click apply now! We’d love to hear from you!
By working at the Mercure Hawkwell House, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Food & Beverage Team Leader in Cowley employer: Hawkwell House Hotel Oxford
At Mercure Hawkwell House, part of the renowned Accor network, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. With ample opportunities for personal and professional growth, you will be empowered to develop your skills while contributing to our mission of responsible hospitality. Join us in creating memorable experiences for our guests and enjoy the unique advantages of working in a dynamic environment that celebrates diversity and teamwork.
Contact Details:
Hawkwell House Hotel Oxford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Leader in Cowley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Heartist.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with guests and your team, think of examples where you've provided great service or built rapport quickly. Share these stories during your chat!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Accor. We can't wait to hear from you!
We think you need these skills to ace Food & Beverage Team Leader in Cowley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our vision of responsible hospitality.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in food and beverage service. Mention specific skills that align with the job description, like your ability to build rapport with guests and work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mercure Hawkwell House!
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Know the Company
Before your interview, take some time to research the hotel and the Accor network. Understand their values, mission, and what it means to be a Heartist. This will help you align your answers with their vision of responsible hospitality.
✨Showcase Your Personality
As a Food & Beverage Team Leader, being upbeat and personable is key. During the interview, let your sparkling personality shine through. Share examples of how you've built rapport with guests and colleagues in previous roles.
✨Demonstrate Team Spirit
Highlight your experience in fostering a positive team atmosphere. Discuss specific instances where you've motivated your team or contributed to a collaborative environment. This shows that you can lead while also being a team player.
✨Prepare for Role-Specific Questions
Expect questions about order taking, service techniques, and managing inventory. Brush up on your knowledge of food and beverage concepts, and be ready to discuss how you would handle various scenarios in a fast-paced environment.
