At a Glance
- Tasks: Welcome guests and provide top-notch service in our vibrant F&B outlets.
- Company: Join a leading hotel brand with a commitment to responsible hospitality.
- Benefits: 28 holiday days, employee discounts, learning programs, and growth opportunities.
- Other info: Dynamic environment with opportunities to grow within the Accor network.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
- Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Good knowledge of our products
- Take responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers payments
- Making sure ingredient labels are visible in all stations
- Maintaining hygienic food service techniques during service
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
Required Qualifications:
- High school diploma or equivalent
- Strong communication skills (verbal and written)
- Customer service mindset with a commitment to guest satisfaction
- Ability to work in a fast-paced, team-oriented environment
- Basic mathematical skills for handling payments and transactions
- Knowledge of food safety and hygiene standards
Preferred Qualifications:
- Relevant food and beverage service experience or training
- Certification in food safety or hospitality service
- Proficiency in point-of-sale (POS) systems
- Multilingual abilities
- Experience in an upscale or hotel dining environment
- Strong attention to detail and organizational skills
- Demonstrated ability to upsell and promote services
Additional Information
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels
- Develop your talent through learning programs
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Opportunity to grow within your property and across the world
- Friendly working Environment
Candidates must have the right to work in the UK.
Food and Beverage Team Member in Cowley employer: Hawkwell House Hotel Oxford
Join a vibrant hotel within the Accor network, where your contributions are valued and recognised. With a strong focus on employee development, you will enjoy a friendly work environment, 28 holiday days, and unique benefits like discounted rates at Accor Hotels. Embrace the opportunity to grow your career in a company that prioritises responsible hospitality and a positive impact on both guests and the planet.
Contact Detail:
Hawkwell House Hotel Oxford Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Cowley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Heartist.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests, it’s crucial to convey your friendly and professional attitude. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your customer service mindset! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Food and Beverage Team Member in Cowley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in food and beverage service and any customer service skills that make you a perfect fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Know Your Stuff
Make sure you have a solid understanding of the food and beverage offerings at the hotel. Familiarise yourself with the menu, ingredients, and any special promotions. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a guest. This is crucial for a role that revolves around creating memorable experiences for customers.
✨Dress to Impress
Since grooming standards are important in this role, make sure you dress smartly for the interview. A neat appearance reflects professionalism and shows that you understand the importance of representing the hotel's image.
✨Practice Your Communication
As communication is key in this position, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend or family member. Being articulate will help convey your enthusiasm and suitability for the role.
