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- Tasks: Provide technical support for IBM iSeries or AS/400 environments, troubleshooting issues.
- Company: Join a global software company trusted by clients like NASA and Tesla.
- Benefits: Enjoy a fully remote role with a competitive salary of £60k-£70k.
- Why this job: Be part of an impressive tech team making a real impact in the industry.
- Qualifications: 5+ years in tech support with experience in Linux, Windows, and IBM iSeries.
- Other info: Exciting opportunity to work with cutting-edge technology and renowned clients.
The predicted salary is between 48000 - 84000 £ per year.
Do you have experience supporting and troubleshooting IBM iSeries or AS/400 mainframe environments?
In this role you will provide technical support for our client's environment, working on both Linux and Windows servers.
What does your day look like?
- Represent our client as the first point of contact
- Help customers by demonstrating your expertise in IBM iSeries or AS/400
- Diagnose and troubleshoot performance and integration issues
Tech know-how:
- 5+ years in tech support
- Linux and Windows server experience
- IBM iSeries experience
- Basic networking and shell scripting
Nice to have:
- Hands-on experience with PHP related technology
If the above sounds like you and you're excited about joining a global engineering/software company with clients like NASA, Electronic Arts, Samsung, Tesla, then send me your CV.
Thank you for taking the time to read our advert and I look forward to speaking with you soon.
Technical Support Engineer (IBM iSeries or AS/400) - Global Software company employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially IBM iSeries or AS/400. Brush up on your troubleshooting skills and be prepared to discuss real-life scenarios where you've successfully resolved issues in these environments.
✨Tip Number 2
Network with professionals in the field, particularly those who work with IBM iSeries or AS/400 systems. Join relevant online forums or LinkedIn groups to engage in discussions and gain insights that could help you during the interview process.
✨Tip Number 3
Prepare to demonstrate your knowledge of both Linux and Windows server environments. Consider setting up a small lab at home to practice and troubleshoot common issues, as hands-on experience can set you apart from other candidates.
✨Tip Number 4
Research the company and its clients, like NASA and Tesla, to understand their needs and how your role as a Technical Support Engineer will contribute to their success. This knowledge will help you articulate your value during interviews.
We think you need these skills to ace Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM iSeries or AS/400 environments. Include specific examples of troubleshooting and support you've provided in previous roles, especially focusing on Linux and Windows servers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your expertise in technical support. Mention your familiarity with the software used by high-profile clients like NASA and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise your technical skills such as networking, shell scripting, and any experience with PHP-related technology. This will help demonstrate your fit for the role and catch the employer's attention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Hawksworth
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IBM iSeries or AS/400 during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical know-how.
✨Familiarise Yourself with the Company
Research the global software company and its clients, such as NASA and Tesla. Understanding their products and services will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing issues on Linux and Windows servers, as well as your approach to customer support.
✨Demonstrate Soft Skills
Technical skills are crucial, but don't forget to showcase your communication and interpersonal skills. As the first point of contact for customers, being able to explain complex technical concepts in simple terms is essential.
