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- Tasks: Provide technical support for IBM iSeries or AS/400 environments, troubleshooting issues.
- Company: Join a global software company trusted by clients like NASA and Tesla.
- Benefits: Enjoy a fully remote role with a competitive salary of £60k-£70k.
- Why this job: Be part of an impressive tech team making a real impact in the industry.
- Qualifications: 5+ years in tech support with experience in Linux, Windows, and IBM iSeries.
- Other info: Exciting opportunity to work with cutting-edge technology and renowned clients.
The predicted salary is between 48000 - 84000 £ per year.
Do you have experience supporting and troubleshooting IBM iSeries or AS/400 mainframe environments? In this role you will provide technical support for our client's environment, working on both Linux and Windows servers.
What does your day look like?
- Represent our client as the first point of contact
- Help customers by demonstrating your expertise in IBM iSeries or AS/400
- Diagnose and troubleshoot performance and integration issues
Tech know-how:
- 5+ years in tech support
- Linux and Windows server experience
- IBM iSeries experience
- Basic networking and shell scripting
Nice to have:
- Hands-on experience with PHP related technology
If the above sounds like you and you’re excited about joining a global engineering/software company with clients like NASA, Electronic Arts, Samsung, Tesla, then send me your CV on here or by email to matt@hawksworthuk.com. After we’ve had a call, I can send you the full position description and we can discuss the company in more detail.
Thank you for taking the time to read our advert and I look forward to speaking with you soon.
Technical Support Engineer (IBM iSeries or AS/400) - Global Software company employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially IBM iSeries or AS/400. Join online forums or communities where professionals discuss these systems to gain insights and tips that can help you during interviews.
✨Tip Number 2
Network with current or former employees of the company. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with valuable information about the company culture and what they look for in candidates.
✨Tip Number 3
Prepare for technical questions by practising troubleshooting scenarios related to IBM iSeries or AS/400. You might be asked to solve a problem on the spot, so being well-prepared can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for technology and continuous learning. Mention any relevant certifications or courses you've completed, especially those related to Linux, Windows servers, or networking, as this demonstrates your commitment to staying updated in the field.
We think you need these skills to ace Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM iSeries or AS/400 environments. Include specific examples of troubleshooting and support you've provided in previous roles, especially related to Linux and Windows servers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your expertise in technical support. Mention any relevant projects or experiences that demonstrate your problem-solving skills and ability to work with clients.
Highlight Relevant Skills: In your application, emphasise your technical skills such as networking, shell scripting, and any experience with PHP-related technologies. This will help you stand out as a candidate who meets the job requirements.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Hawksworth
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IBM iSeries or AS/400 during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical know-how.
✨Familiarise Yourself with the Company
Research the global software company and its clients, such as NASA and Tesla. Understanding their products and services will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios where you had to troubleshoot issues on Linux or Windows servers. Practise articulating your thought process and the steps you took to resolve these issues, as this will showcase your analytical skills.
✨Demonstrate Soft Skills
Technical skills are crucial, but don't forget to highlight your communication and customer service abilities. As the first point of contact for customers, being able to explain complex technical issues in simple terms is essential.
