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- Tasks: Join our Architecture team to define and deliver tech roadmaps for customer-focused projects.
- Company: Hawksworth is a global leader in financial services, driving customer-centric transformation.
- Benefits: Enjoy hybrid working, a competitive salary, car allowance, bonuses, and a strong pension plan.
- Why this job: Shape the future of customer services while collaborating with innovative engineering teams.
- Qualifications: Degree-level education or equivalent IT experience; Salesforce expertise preferred.
- Other info: Work from London, Potters Bar, or Bristol; apply now to make an impact!
The predicted salary is between 56000 - 77000 £ per year.
Hawksworth are now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams. Depending on your level of experience & suitable skills, salary range is £70k - £110k base salary + Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution). There is a great package with this that includes a very good pension, up to 18% bonus, hybrid working which is 1-2 days a week in the office. The location can be London, Potters Bar or Bristol.
We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for customer modernization projects. The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications.
Reporting to the Customer Domain Principal Architect, contributing to the architecture practice and supporting the organisation’s customer-focused transformation goals, we are seeking a customer-focused, solutions-driven architect with a proven ability to lead and drive change. You will help them shape the future of their customer services and distribution teams.
Required experience & skills:
- Qualification: Educated to degree level or equivalent experience in I.T.
- TOGAF or BCS Certification (Desirable)
- Solution Architect working in the Digital area on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation.
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud.
- Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems.
- Outstanding communication skills is essential. The ability to communicate with technical and non-technical people at all levels.
If you have the experience and skills above and would like to join a global market leader in its field then please apply now!
Solution Architect - Salesforce cloud/ Customer Channels/ Digital - £80k- £110k +Car Allowance + Bo employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
richard@hawksworthuk.com
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Salesforce cloud/ Customer Channels/ Digital - £80k- £110k +Car Allowance + Bo
✨Tip Number 1
Familiarise yourself with the latest trends in Salesforce and customer channels. Being well-versed in the latest features and updates will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles or companies. Attend relevant meetups or webinars to connect with potential colleagues and learn more about the company culture at Hawksworth.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented customer-centric solutions. Highlight your experience with agile methodologies and how you've driven change in previous roles to align with their transformation goals.
✨Tip Number 4
Practice your communication skills, as you'll need to convey complex technical concepts to both technical and non-technical stakeholders. Consider role-playing scenarios with a friend to refine your ability to articulate your ideas clearly.
We think you need these skills to ace Solution Architect - Salesforce cloud/ Customer Channels/ Digital - £80k- £110k +Car Allowance + Bo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in solution architecture, particularly with Salesforce and customer channels. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's goals and how your skills align with their needs. Mention specific projects or experiences that relate to customer modernization and agile methodologies.
Showcase Communication Skills: Since outstanding communication skills are essential for this role, consider including examples in your application that demonstrate your ability to communicate complex ideas to both technical and non-technical audiences.
Highlight Relevant Certifications: If you have TOGAF or BCS certifications, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Hawksworth
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Salesforce, especially the Financial Services Cloud. Be prepared to discuss specific projects where you've designed solutions and how they benefited the customer journey.
✨Demonstrate Your Communication Skills
Since outstanding communication is essential for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical stakeholders.
✨Understand the Company’s Customer Focus
Research Hawksworth's approach to customer-centric solutions. Be ready to discuss how your previous experiences align with their goals and how you can contribute to their customer-focused transformation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past work where you led change or implemented technology roadmaps successfully.
