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For Companies At a Glance
- Tasks: Lead the design of customer-centric solutions in a dynamic digital team.
- Company: Join a global leader in Financial Services, specialising in Wealth, Pensions, and Insurance.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and an excellent pension plan.
- Why this job: Be part of a forward-thinking team focused on enhancing customer journeys with innovative technology.
- Qualifications: Experience as a Solution Architect with expertise in Salesforce and customer journey design is essential.
- Other info: This role offers a chance to work in a collaborative environment with a focus on digital transformation.
The predicted salary is between 72000 - 84000 £ per year.
Hawksworth are now recruiting for a Solution Architect for a Global Financial Services client (Wealth/ Pensions/ Insurance). The Solution Architect will work in a Digital team and look after Customer Channels, focusing on the Customer Journey and working with Product Teams. Some experience designing solutions with Salesforce (Ideally Financial Services Cloud) is essential for this role.
Job Details:
- Permanent
- Location: London or Bristol
- Hybrid working (expectation is minimum once a month in the office)
- Salary: £90k - £110k + up to 18% bonus + £5k car + excellent pension plan and other benefits
The client is a global Financial Services company, so a Financial Services background is highly desirable. Must be a Solution Architect focused on Customer channels, digital, working with Product teams, and have Customer Journey experience, with expertise in designing solutions using Salesforce Cloud.
Required Skills and Experience:
- Tenure as a Solution Architect in medium to large organisations
- Background in Agile, product-centric technology development and digital-focused solution architecture with experience of customer-centric functions
- End-to-end solution architecture for customer products covering design, modelling, coding frameworks, integrations, and operational ownership
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
- Expertise in enabling CRM within complex application ecosystems
- Customer Journey experience
If you have the Solution Architecture experience, specialising in Customer Service line, then please apply now!
Solution Architect – Digital/ Customer Channels/ Customer Journey / Salesforce employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect – Digital/ Customer Channels/ Customer Journey / Salesforce
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience with Salesforce. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in customer journey solutions.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the financial services industry. Understanding the nuances of wealth, pensions, and insurance will help you demonstrate your expertise during interviews.
✨Tip Number 3
Showcase your experience with Agile methodologies and product-centric technology development. Be prepared to discuss how you've successfully implemented these practices in previous roles, particularly in relation to customer-centric functions.
✨Tip Number 4
Prepare to discuss your end-to-end solution architecture experience, particularly in designing and integrating customer products. Highlight any specific projects where you’ve used Salesforce, especially the Financial Services Cloud, to enhance customer journeys.
We think you need these skills to ace Solution Architect – Digital/ Customer Channels/ Customer Journey / Salesforce
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Solution Architect in the context of customer channels and the digital landscape. Familiarise yourself with the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your relevant experience as a Solution Architect, especially focusing on your work with Salesforce and customer journey projects. Use keywords from the job description to ensure your CV aligns with what the employer is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital solutions and customer-centric design. Mention specific projects where you've successfully implemented Salesforce solutions and how they benefited the customer journey.
Showcase Your Agile Experience: Since the role requires a background in Agile methodologies, be sure to include examples of how you've worked in Agile environments. Discuss your contributions to product-centric technology development and how it relates to the role.
How to prepare for a job interview at Hawksworth
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce, especially the Financial Services Cloud. Be prepared to discuss specific projects where you've designed solutions using this platform and how it benefited the customer journey.
✨Understand the Customer Journey
Demonstrate your knowledge of the customer journey by discussing how you have previously improved customer experiences. Use examples that illustrate your ability to work with product teams to enhance customer channels.
✨Emphasise Agile Methodologies
Since the role requires a background in Agile, be ready to explain how you've applied Agile principles in your previous roles. Share specific instances where Agile practices led to successful project outcomes.
✨Prepare for Technical Questions
Expect technical questions related to solution architecture and integrations within complex application ecosystems. Brush up on relevant frameworks and be ready to discuss your approach to end-to-end solution design.
