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- Tasks: Join our Architecture team to define and deliver technology roadmaps for customer modernization projects.
- Company: Hawksworth is a global market leader in financial services, focused on customer-centric solutions.
- Benefits: Enjoy hybrid working, a competitive salary, car allowance, bonuses, and up to 20% pension contributions.
- Why this job: Shape the future of customer services while collaborating with innovative engineering teams in a dynamic environment.
- Qualifications: Degree-level education or equivalent experience in IT; expertise in Salesforce and customer service technologies required.
- Other info: Flexible locations include London, Potters Bar, or Bristol; apply now to make an impact!
The predicted salary is between 56000 - 84000 £ per year.
Hawksworth are now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams. The location can be London, Potters Bar or Bristol.
The job: We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for customer modernization projects.
The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications. Reporting to the Customer Domain Principal Architect, contributing to the architecture practice and supporting the organisation’s customer-focused transformation goals, we are seeking a customer-focused, solutions-driven architect with a proven ability to lead and drive change. You will help them shape the future of their customer services and distribution teams.
Required experience & skills:
- Qualification: Educated to degree level or equivalent experience in I.T.
- TOGAF or BCS Certification (Desirable)
- Solution architecture experience, ideally within a leading financial services organisation.
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud.
- Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems.
- Outstanding communication skills is essential. The ability to communicate with technical and non-technical people at all levels.
If you have the experience and skills above and would like to join a global market leader in its field then please apply now!
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution).
✨Tip Number 1
Familiarise yourself with the latest trends in customer-centric technology and solution architecture. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience with Salesforce and Genesys Cloud. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented technology roadmaps or solution architectures. Highlight your role in driving change and how it benefited customer services, as this aligns closely with what they're looking for.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a role that requires interaction with both technical and non-technical stakeholders.
We think you need these skills to ace Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution).
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in solution architecture, particularly within customer-centric roles. Emphasise your expertise with Salesforce and any financial services technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your experience in agile environments and your ability to lead change in customer-focused projects.
Highlight Communication Skills: Since outstanding communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Showcase Relevant Certifications: If you have TOGAF or BCS Certification, make sure to mention it prominently in your application. This will help validate your qualifications and show your commitment to professional development in solution architecture.
How to prepare for a job interview at Hawksworth
✨Showcase Your Technical Expertise
As a Solution Architect, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with Salesforce, Genesys Cloud, and other relevant technologies. Highlight specific projects where you've successfully implemented solutions, focusing on customer-centric outcomes.
✨Communicate Clearly and Effectively
Outstanding communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical and non-technical stakeholders. Use examples from your past experiences to illustrate how you've effectively communicated in diverse teams.
✨Understand the Company's Vision
Research Hawksworth and their customer-focused transformation goals. Understand their architecture practice and how your role as a Solution Architect fits into their vision. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to customer modernization projects. Think of examples where you've led change or driven successful implementations. Be ready to discuss your thought process and the impact of your decisions on the project outcomes.
