At a Glance
- Tasks: Lead customer journey mapping and design for trade finance projects.
- Company: Hawksworth, a dynamic player in the financial sector.
- Benefits: Hybrid working model, competitive market rate, and a one-year contract.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Make a real impact in transforming client experiences in trade finance.
- Qualifications: Experience in trade finance and strong customer journey mapping skills.
The predicted salary is between 45000 - 55000 £ per year.
Hawksworth are hiring for a Customer Journey Manager (Business Analyst) on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract. Location: Either London or Edinburgh. Hybrid working, x2 days onsite, x3 days remote.
The job: We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
Key Skills & Experience:
- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable:
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
If this is you, please apply now!
Customer Journey Manager (Business Analyst)- Trade Finance - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate in Slough employer: Hawksworth
Hawksworth is an exceptional employer located in the vibrant city of Manchester, offering AI Software Engineers the chance to engage with pioneering technology in a collaborative and innovative environment. With a competitive salary, a hybrid working model, and clear pathways for career advancement, employees are encouraged to grow their skills while contributing to impactful AI projects. The supportive work culture fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager (Business Analyst)- Trade Finance - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate in Slough
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Hawksworth.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Hawksworth might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Journey Manager (Business Analyst)- Trade Finance - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate in Slough
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Hawksworth will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Hawksworth. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Hawksworth confidence in your short-term commitment to the role.
How to prepare for a job interview at Hawksworth
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Hawksworth.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Hawksworth that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
