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- Tasks: Lead initiatives to enhance customer service quality and manage projects effectively.
- Company: Join a global Financial Services client known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and hybrid work options.
- Why this job: Make a real impact on customer service while working in a dynamic environment.
- Qualifications: Experience as an Operations Excellence Manager in Financial Services with project management skills required.
- Other info: Immediate start available; flexible location with travel to Bristol once a week.
The predicted salary is between 60000 - 74000 £ per year.
Hawksworth are recruiting now for an ‘Operations Excellence Manager’ for a global Financial Services client. This is a Fixed Term Contract assignment for 6 months. The Annual salary is between £60k and £74k + Bonus, an excellent pension contribution and package.
- Type: Fixed Term Contract for an initial 6-month period
- Bonus between 10 – 18%
- Car Allowance £5k
- Pension etc.
- Location: Bristol (Preference), London is possible if you are willing to travel to Bristol once a week
- Hybrid - 1 day a week in the office
- Looking for immediate candidates or short notice periods
The Operational Excellence Manager is responsible for leading large-scale initiatives that enhance the quality of service across the protection customer services department. This role focuses on delivering exceptional customer service by identifying areas for improvement and preparing processes to be easily trainable. The Operational Excellence Manager ensures that customers receive the highest level of service. Additionally, the Operational Excellence Manager will manage and deliver projects, ensuring they are completed on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction.
Requirements:
- Proven tenure as an Operations Excellence Manager
- Financial Services industry experience
- Project Management background / experience with large scale change / Transformation experience
- You will have been on projects and used to multi-tasking
Operations Manager - FTC - Immediate start employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - FTC - Immediate start
✨Tip Number 1
Familiarise yourself with the latest trends in operational excellence within the financial services sector. Understanding current best practices and methodologies will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the financial services industry, especially those who have experience in operations management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of large-scale projects you've managed, particularly those that resulted in significant improvements. Highlighting your project management skills will be crucial for this role.
✨Tip Number 4
Be ready to articulate how you would approach enhancing customer service quality. Having a clear strategy or framework in mind will show your proactive thinking and alignment with the company's goals.
We think you need these skills to ace Operations Manager - FTC - Immediate start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Operations Excellence Manager, particularly in the Financial Services sector. Emphasise your project management skills and any large-scale change initiatives you've led.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your proven tenure in similar roles and how your background aligns with the responsibilities of enhancing customer service quality.
Showcase Relevant Achievements: In your application, include specific examples of projects you've managed that resulted in significant improvements. Use metrics to demonstrate your impact, such as increased customer satisfaction or efficiency gains.
Highlight Adaptability: Given the hybrid working model and travel requirements, mention your flexibility and willingness to adapt to different working environments. This shows you are ready for the immediate start and can handle the demands of the role.
How to prepare for a job interview at Hawksworth
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed, particularly those involving large-scale change or transformation. Highlight your ability to deliver on time and within budget while maintaining quality standards.
✨Demonstrate Financial Services Knowledge
Familiarise yourself with the financial services industry, especially in relation to customer service excellence. Be ready to share insights on how you can enhance service quality based on your previous experiences.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to identify areas for improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current initiatives and challenges in operations excellence. This shows your genuine interest in the role and helps you understand how you can contribute.
