At a Glance
- Tasks: Lead initiatives to enhance customer service quality in the financial sector.
- Company: Join a global Financial Services client focused on operational excellence.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and excellent pension contributions.
- Why this job: Make a real impact on customer service while managing a dynamic team.
- Qualifications: Experience in operations management, project management, and the insurance industry required.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 49000 - 74000 £ per year.
Hawksworth are recruiting for an Operations Excellence Manager for a global Financial Services client. This is a Fixed Term Contract assignment for 6 months. The annual salary is between £60k and £74k plus bonus, an excellent pension contribution, and package.
Snapshot:
- Type: Fixed Term Contract for an initial 6-month period
- Salary: On an annual basis the salary is between £60k to £74k
- Package: Bonus between 10 – 18%, Car Allowance £5k, Pension etc.
- Location: Bristol (Preference), London is possible if you are willing to travel to Bristol once a week.
- Working: Hybrid - 1 day a week in the office.
Looking for immediate candidates or short notice periods.
Insurance Industry background
The Job:
The Operational Excellence Manager is responsible for leading large-scale initiatives that enhance the quality of service across the protection customer services department. This role focuses on delivering exceptional customer service by identifying areas for improvement and preparing processes to be easily trainable. The Operational Excellence Manager ensures that customers receive the highest level of service. Additionally, the Operational Excellence Manager will manage and deliver projects, ensuring they are completed on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction.
Required skills & experience:
- Proven tenure as an Operations Excellence Manager
- Financial Services industry experience
- People leadership skills - managing a team of Team leaders (5-6 TLs reporting into you)
- Project Management background / experience with large scale change / Transformation experience
- Customer Service background
- Insurance industry background
- Lean, Six Sigma, Continuous improvement
If you have the above skills and experience, please apply now!
Locations
Operations Excellence Manager - 6 months FTC - £60K - £74K employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Manager - 6 months FTC - £60K - £74K
✨Tip Number 1
Network with professionals in the financial services and insurance industries. Attend industry events or webinars to connect with potential colleagues and learn more about the role of an Operations Excellence Manager.
✨Tip Number 2
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the role. Consider joining online forums or groups where you can discuss best practices and gain insights from others in the field.
✨Tip Number 3
Prepare to discuss your project management experiences in detail. Think of specific examples where you've led large-scale change initiatives, focusing on the outcomes and how you ensured stakeholder satisfaction.
✨Tip Number 4
Research the company culture and values of the global financial services client. Understanding their approach to customer service and operational excellence will help you align your answers during interviews.
We think you need these skills to ace Operations Excellence Manager - 6 months FTC - £60K - £74K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations excellence and the financial services industry. Emphasise your leadership skills and any project management experience, particularly in large-scale change initiatives.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Operations Excellence Manager role. Mention your experience with Lean, Six Sigma, and continuous improvement, and how these can benefit the company.
Showcase Relevant Achievements: In both your CV and cover letter, include specific examples of past projects where you improved customer service or operational efficiency. Quantify your achievements to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hawksworth
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the financial services and insurance industries. Be prepared to discuss recent trends, challenges, and how they impact operations excellence.
✨Highlight Project Management Experience
Since the role involves managing large-scale initiatives, be ready to share specific examples of projects you've led. Focus on your approach to ensuring they were completed on time and within budget.
✨Emphasise People Leadership Skills
As you'll be managing a team of team leaders, it's crucial to highlight your leadership style. Discuss how you motivate teams, handle conflicts, and ensure high performance among your direct reports.
✨Prepare for Process Improvement Discussions
Expect questions about your experience with Lean, Six Sigma, and continuous improvement methodologies. Be ready to provide examples of how you've successfully implemented these strategies in previous roles.