Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead initiatives to enhance customer service quality and manage projects effectively.
- Company: Join a global Financial Services client focused on operational excellence.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and excellent pension contributions.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in operations management, financial services, and project management is essential.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 60000 - 74000 £ per year.
Hawksworth are recruiting now for an Operations Excellence Manager for a global Financial Services client. This is a Fixed Term Contract assignment for 6 months. The annual salary is between £60k and £74k + bonus, an excellent pension contribution and package. The location is Bristol.
Snapshot:
- The job: Operations Excellence Manager
- Type: Fixed Term Contract for an initial 6-month period
- Salary: On an annual basis the salary is between £60k to £74k
- Package: Bonus between 10 – 18%, Car Allowance £5k, Pension etc.
- Location: Bristol (Preference); London is possible if you are willing to travel to Bristol once a week.
- Working: Hybrid - 1 day a week in the office.
- Looking for immediate candidates or short notice periods.
- Insurance Industry background.
The Job:
The Operational Excellence Manager is responsible for leading large-scale initiatives that enhance the quality of service across the protection customer services department. This role focuses on delivering exceptional customer service by identifying areas for improvement and preparing processes to be easily trainable. The Operational Excellence Manager ensures that customers receive the highest level of service. Additionally, the Operational Excellence Manager will manage and deliver projects, ensuring they are completed on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction.
Required skills & experience:
- Proven tenure as an Operations Excellence Manager
- Financial Services industry experience
- People leadership skills - you will be managing a team of Team leaders (5-6 TLs reporting into you)
- Project Management background / experience with large scale change / Transformation experience
- Customer Service background
- Insurance industry background
- Lean, Six Sigma, Continuous improvement
If you have the above skills and experience, please apply now! Thank you.
Operations Excellence Manager - 6 months FTC - £60K - £74K employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Manager - 6 months FTC - £60K - £74K
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the financial services industry, particularly in operations excellence. This knowledge will help you speak confidently about how you can contribute to improving customer service and operational efficiency during interviews.
✨Tip Number 2
Network with professionals in the insurance and financial services sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Operations Excellence Manager role.
✨Tip Number 3
Prepare specific examples of your past experiences in leading large-scale change initiatives. Be ready to discuss how you applied Lean, Six Sigma, or continuous improvement methodologies to achieve measurable results in previous roles.
✨Tip Number 4
Demonstrate your people leadership skills by preparing to discuss how you've successfully managed teams in the past. Highlight your approach to mentoring team leaders and fostering a collaborative environment that drives performance and customer satisfaction.
We think you need these skills to ace Operations Excellence Manager - 6 months FTC - £60K - £74K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations excellence and project management, particularly within the financial services and insurance industries. Use specific examples to demonstrate your leadership skills and successful project outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your background aligns with the job requirements, especially your experience in leading teams and managing large-scale initiatives.
Highlight Relevant Skills: Emphasise your knowledge of Lean, Six Sigma, and continuous improvement methodologies. Provide concrete examples of how you've applied these skills in previous roles to enhance service quality and operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Excellence Manager.
How to prepare for a job interview at Hawksworth
✨Research the Company
Before your interview, take some time to research the financial services client and their operations. Understanding their values, mission, and recent projects will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise your experience in operations excellence and project management, especially within the financial services or insurance industry. Be ready to discuss specific examples of how you've led large-scale initiatives and improved customer service.
✨Demonstrate Leadership Skills
Since the role involves managing a team of team leaders, be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share examples of how you've motivated your team and handled challenges.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your problem-solving skills and ability to manage change. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear, concise examples.
