At a Glance
- Tasks: Own and optimise customer journeys for a leading financial services provider.
- Company: Global consultancy with a focus on customer-centric solutions.
- Benefits: Competitive daily rate, hybrid working, and a dynamic team environment.
- Other info: Join a project with a household name and grow your career in London.
- Why this job: Make a real impact by enhancing customer experiences in the banking sector.
- Qualifications: Experience in banking, customer journey management, and Agile methodologies.
The predicted salary is between 45900 - 56100 £ per year.
Hawksworth are now recruiting for a ‘Customer Journey Manager’ for a global Consultancy business for a project with a household name Financial Services provider in the UK. This will be an Inside IR35 Contract, initial 1-year duration, Hybrid working (x2 days onsite per week, x3 days from home per week), Central London location.
Role Overview
The Customer Journey Manager is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.
Required Skills & Experience
- Strong experience working in Banking and Payment sector - Essential
- Strong experience in Customer Journey / Business Analysis / Product roles - Essential
- Proven ability to design end-to-end customer journeys
- Experience working in Agile (Scrum / SAFe) environments
- Strong stakeholder management and communication skills
- Ability to translate business needs into technical delivery inputs
- Experience in Banking / Financial Services (preferred)
- Journey mapping & process modelling tools (Visio/Figma)
- Agile tools (JIRA, Confluence)
- Data-driven analysis and problem solving
If you are a talented Customer Journey Manager with the above experience we would like to hear from you asap!
Customer Journey Manager - London - 1 year contract Inside IR35 - Hybrid working - Banking/ Payments employer: Hawksworth
Hawksworth is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and skill enhancement, ensuring our team members thrive in their careers. Our hybrid work model promotes a healthy work-life balance, while our commitment to cutting-edge technology and transformation projects makes every day rewarding and impactful.
