Hawksworth are hiring for a Customer Journey Manager (Business Analyst) on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.
Location, Either London or Edinburgh.
Hybrid working, x2 days onsite, x3 days remote.
The job:
We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
Key Skills & Experience:
- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
If this is you, please apply now! You can also reach out to me at
Thank you.🙂
Customer Journey Manager (Business Analyst)- Trade Finance - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate employer: Hawksworth
Hawksworth is an exceptional employer located in the vibrant city of Manchester, offering AI Software Engineers the chance to engage with pioneering technology in a collaborative and innovative environment. With a competitive salary, a hybrid working model, and clear pathways for career advancement, employees are encouraged to grow their skills while contributing to impactful AI projects. The supportive work culture fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
