At a Glance
- Tasks: Analyse customer journeys and enhance Trade Finance products in a dynamic environment.
- Company: Hawksworth, a leading player in the financial sector with a focus on innovation.
- Benefits: Hybrid working model, competitive market rates, and a one-year contract.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Make a real impact by transforming customer experiences in Trade Finance.
- Qualifications: Experience in Trade Finance and customer journey mapping is essential.
The predicted salary is between 45000 - 55000 £ per year.
Hawksworth are hiring for a Business Analyst with significant Trade Finance product experience and Customer Journey digital experience on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract. Location: Either London or Edinburgh. Hybrid working, x2 days onsite, x3 days remote.
The job: We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
Key Skills & Experience:
- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable:
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
If this is you, please apply now!
Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year contract inside IR35 - Good Market Rate employer: Hawksworth
Hawksworth is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and skill enhancement, ensuring our team members thrive in their careers. Our hybrid work model promotes a healthy work-life balance, while our commitment to cutting-edge technology and transformation projects makes every day rewarding and impactful.
