Hawksworth are now recruiting for a 'Customer Journey Manager' for a global Consultancy business for a project with a household name Financial Services provider in the UK.
This will be an Inside IR35 Contract, initial 1-year duration, Hybrid working (x2 days onsite per week, x3 days from home per week), Central London location.
Rates; to be discussed but Market Rates. It is important we get the right person for this project.
Role Overview
The Customer Journey Manager is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.
Required Skills & Experience
- Strong experience working in Banking and Payment sector
- Strong experience in Customer Journey / Business Analysis / Product roles
- Proven ability to design end-to-end customer journeys
- Experience working in Agile (Scrum / SAFe) environments
- Strong stakeholder management and communication skills
- Ability to translate business needs into technical delivery inputs
- Experience in Banking / Financial Services (preferred)
- Journey mapping & process modelling tools (Visio/Figma)
- Agile tools (JIRA, Confluence)
- Data-driven analysis and problem solving
Customer Journey Manager - London - 1 year contract Inside IR35 - Hybrid working - Banking/ Pay[...] employer: Hawksworth
Hawksworth is an exceptional employer located in the vibrant city of Manchester, offering AI Software Engineers the chance to engage with pioneering technology in a collaborative and innovative environment. With a competitive salary, a hybrid working model, and clear pathways for career advancement, employees are encouraged to grow their skills while contributing to impactful AI projects. The supportive work culture fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
