At a Glance
- Tasks: Analyse customer journeys and enhance Trade Finance products in a dynamic environment.
- Company: Hawksworth, a leading player in the financial sector with a focus on innovation.
- Benefits: Competitive pay, hybrid working model, and opportunities for professional growth.
- Other info: Join a collaborative team and work in either London or Edinburgh.
- Why this job: Make a real impact by transforming customer experiences in Trade Finance.
- Qualifications: Experience in Trade Finance and customer journey mapping is essential.
The predicted salary is between 45000 - 55000 £ per year.
Hawksworth are hiring for a Business Analyst with significant Trade Finance product experience and Customer Journey digital experience on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.
Location: Either London or Edinburgh. Hybrid working, x2 days onsite, x3 days remote.
The job:
We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
Key Skills & Experience:
- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable:
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
If this is you, please apply now! You can also reach out to me at richard@hawksworthuk.com
Thank you.
Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year con in City of London employer: Hawksworth
Hawksworth is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and skill enhancement, ensuring our team members thrive in their careers. Our hybrid work model promotes a healthy work-life balance, while our commitment to cutting-edge technology and transformation projects makes every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year con in City of London
✨Join Business Intelligence Meetups
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We think you need these skills to ace Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year con in City of London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Hawksworth.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Hawksworth. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Hawksworth
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
