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- Tasks: Manage restaurant reservations and lead a high-performing team with excellent communication skills.
- Company: Join a top-rated steak restaurant, certified B Corp, and recognised for sustainability and charity work.
- Benefits: Enjoy flexible hours, health perks, free meals, and 28 days' holiday plus more awesome benefits.
- Why this job: Be part of a supportive culture that values development, inclusivity, and making a social impact.
- Qualifications: Experience in reservations or similar roles, with strong leadership and hospitality skills required.
- Other info: Access extensive training and development opportunities, including qualifications in various fields.
The predicted salary is between 36000 - 60000 £ per year.
Location: Brunswick St, Liverpool L2 0PQ, UK
We’re looking for an experienced and passionate Reservations Manager to join our team. With a background in restaurant reservations or a similar role — such as reception services, bookings management, or restaurant operations — you’ll be confident navigating OpenTable, managing emails, and communicating effectively both over the phone and in person. Your natural talent for delivering first-class hospitality, combined with your reliability and leadership skills, will make you the perfect fit to inspire, develop, and support a high-performing reservations team.
Work somewhere awesome:
Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked as one of the top 100 Best Companies to work for over 10 years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.
Benefits Include:
- Refer a friend bonus from day 1
- Tronc paid for every hour you work, breaks and holidays
- Use of Wagestream to instantly access the wages you’ve earned
- Discounted health and fitness benefits
- Additional paid maternity and paternity leave to help you care for new additions to your family
- Income protection insurance for critical illness and death benefit
- Free meals when you’re at work, 50% off food in our restaurants for you and your loved ones
- An optional paid day each year to use for volunteering
- Exclusive savings on travel, shopping, restaurants, and more
- 28 days’ holiday that include service charge
- A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
- Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
- Access to counselling, remote GP/physio services, legal advice and more
We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.
Reservations Manager - Liverpool, United Kingdom employer: Hawksmoor
Contact Detail:
Hawksmoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager - Liverpool, United Kingdom
✨Tip Number 1
Familiarise yourself with OpenTable and other reservation systems. Since the role requires confidence in managing bookings, having hands-on experience or knowledge of these platforms will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Reservations Manager, you'll need to communicate effectively both over the phone and in person, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your leadership abilities. Think of examples from your past experiences where you've inspired or developed a team, as this will demonstrate your capability to lead a high-performing reservations team.
✨Tip Number 4
Research the company culture and values. Understanding what makes us unique, such as our commitment to sustainability and community support, will help you align your answers with our mission during the interview.
We think you need these skills to ace Reservations Manager - Liverpool, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations or similar roles. Emphasise your skills in managing bookings, using OpenTable, and delivering excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership abilities. Mention specific examples of how you've inspired and developed teams in previous roles.
Showcase Your Communication Skills: In your application, demonstrate your effective communication skills. Provide examples of how you've successfully managed customer interactions both over the phone and in person.
Highlight Your Commitment to Sustainability: Since the company values sustainability, mention any relevant experience or initiatives you've been involved in that align with their commitment to social responsibility and community support.
How to prepare for a job interview at Hawksmoor
✨Showcase Your Hospitality Skills
As a Reservations Manager, your ability to deliver first-class hospitality is crucial. Be prepared to share specific examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with OpenTable
Since the role requires navigating OpenTable, make sure you understand its features and functionalities. If possible, practice using the platform before your interview so you can confidently discuss your experience with it.
✨Demonstrate Leadership Qualities
The company is looking for someone who can inspire and support a team. Think of instances where you've successfully led a team or improved team performance, and be ready to discuss these during your interview.
✨Research the Company Culture
Understanding the company's values and commitment to sustainability will help you align your answers with their mission. Be prepared to discuss how your personal values match those of the company, especially regarding their charitable efforts and inclusivity.
