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- Tasks: Lead the reservations team and ensure every guest has a fantastic experience.
- Company: Join a B Corp certified restaurant group known for ethical practices and sustainability.
- Benefits: Enjoy 28 days holiday, free meals, and paid volunteer days.
- Why this job: Be part of a team that values kindness, hard work, and world-class hospitality.
- Qualifications: Experience in hospitality and a passion for creating memorable guest experiences.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Since 2006 we have been the UK's home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here! This is alongside raising over £1 million for Action Against Hunger and being rated as one of the most sustainable groups in the country.
As Reservations Manager, you’ll lead the reservations and host team, making sure every guest has a seamless, personal and welcoming experience from the moment they book to the moment they sit down. You’ll manage reservations across phone, email and in person, oversee guest communications, and work closely with the management team to maximise bookings and guest satisfaction. This is a hands-on role that goes far beyond the desk; you’ll also be front-facing, greeting guests, managing the flow of the restaurant, and setting the tone for hospitality every day.
What You’ll Do
- Lead the reservations and host team, ensuring excellent communication and guest service
- Manage bookings across all platforms — balancing covers, service flow and guest needs
- Welcome guests and oversee the front desk, cloakroom and seating plan during service
- Handle guest enquiries, special requests and VIP experiences with warmth and professionalism
- Analyse and report on booking trends and guest data to support business performance
- Work with senior management to drive reservations strategy and team development
- Maintain Hawksmoor standards of hospitality, efficiency and attention to detail in every interaction
Who You Are
- Experienced as a Reservations Manager or Supervisor in a quality, high-volume hospitality venue
- Confident leading a team and creating a positive, professional atmosphere
- A brilliant communicator who loves interacting with guests and colleagues alike
- Organised and data-minded, with an eye for detail and a calm approach under pressure
- Passionate about hospitality, people and creating world-class guest experiences
Our Values
- Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves
- Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun
- Hit Hawksmoor Standards – we all take accountability for the part we play
- Keep Evolving – we continue to develop through listening, learning, feedback and new ideas
Benefits
- 28 days’ holiday (including service charge)
- Free staff meals on shift + 50% off for visits with loved ones
- Paid overtime on salaries
- Income protection & death-in-service cover
- Paid annual volunteer days
- Wagestream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping & experiences
- Restaurant welfare budget for snacks, drinks & support
- Full training package: Food Safety, H&S, HR quals + management programme
- Enhanced maternity & paternity leave
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you're excited about this role but aren’t sure if you meet every single requirement – please apply anyway. You might be just who we’re looking for.
Reservations Manager - Euston Road employer: Hawksmoor
Contact Detail:
Hawksmoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager - Euston Road
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions count, so show them you’re serious about the role and ready to lead the reservations team with style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Manager - Euston Road
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with people and make them feel welcome.
Be Specific About Your Experience: Don’t just list your previous roles; dive into the details! Talk about your responsibilities as a Reservations Manager or Supervisor, and how you’ve successfully managed bookings and led teams. We’re keen to know how your skills align with what we do at Hawksmoor.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. A personal touch can go a long way, so feel free to share a bit about yourself and why you want to join our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team at Hawksmoor!
How to prepare for a job interview at Hawksmoor
✨Know the Company Inside Out
Before your interview, dive deep into the company’s values and mission. Understand their commitment to ethical sourcing and sustainability, as well as their achievements like being B Corp certified. This knowledge will help you connect your own values with theirs during the conversation.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication and creating a positive atmosphere. Be ready to discuss specific situations where you’ve improved guest experiences or resolved conflicts.
✨Demonstrate Your Guest-Centric Approach
Think of ways you can illustrate your passion for hospitality. Share stories that highlight your ability to handle special requests or VIP experiences with warmth and professionalism. This will show that you understand the importance of making every guest feel valued.
✨Be Data-Driven
Since the role involves analysing booking trends, come prepared with insights or examples from your previous roles where data analysis led to improved performance. Discuss how you can use data to enhance guest satisfaction and drive reservations strategy effectively.
