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For Companies At a Glance
- Tasks: Join our reservations team to create unforgettable guest experiences through excellent communication and organisation.
- Company: Be part of a top-rated steak restaurant, recognised for sustainability and community support.
- Benefits: Enjoy perks like instant wage access, free meals, and generous holiday allowance.
- Why this job: Work in a vibrant culture that values service excellence and social impact.
- Qualifications: Experience in restaurant reservations or similar roles is essential.
- Other info: We promote inclusivity and provide extensive training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Reservationist
Since 2006 we have been the UK\’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here! This is alongside raising over £1million for Action Against Hunger and being rated as one of the most sustainable groups in the country. As a Reservationist, you will be the first point of contact for our guests, managing bookings and creating great first impressions.
What You\’ll Do
- Manage guest bookings by phone, email and online
- Seat guests and take drinks orders
- Take coats and manage cloakroom
- Provide warm, professional and efficient service at all times
- Work with managers to maximise bookings and covers
- Support with guest communications before and after visits
Who You Are
- Organised, articulate and confident on the phone and email
- Strong attention to detail and admin skills
- Enjoy talking to people and providing excellent service
- Thrive in a fast-paced environment and work well under pressure
Our Values
- Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves
- Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun
- Hit Hawksmoor Standards – we all take accountability for the part we play
- Keep Evolving – we continue to develop through listening, learning, feedback and new ideas
Benefits
- 28 days’ holiday (including service charge)
- Free staff meals on shift + 50% off for visits with loved ones
- Paid overtime on salaries
- Income protection & death-in-service cover
- Paid annual volunteer days
- Wagestream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping & experiences
- Restaurant welfare budget for snacks, drinks & support
- Full training package: Food Safety, H&S, HR quals + management programme
- Enhanced maternity & paternity leave
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you\’re excited about this role but aren\’t sure if you meet every single requirement, please apply anyway. You might be just who we’re looking for.
Reservationist employer: Hawksmoor
Contact Detail:
Hawksmoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarise yourself with the restaurant's ethos and values, especially their commitment to sustainability and community support. This knowledge will help you connect with the team during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios related to reservations and guest interactions. This will prepare you for real-life situations and show your potential employer that you're ready to provide exceptional service.
✨Tip Number 3
Network with current or former employees of the restaurant group on platforms like LinkedIn. They can offer insights into the company culture and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 4
Be prepared to discuss your previous experience in reservations or hospitality during the interview. Highlight specific examples where you excelled in organisation and communication, as these are key skills for a Reservationist role.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservationist position. Understand the key responsibilities and required skills, such as communication and organisational abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in restaurant reservations, events, or similar roles. Provide specific examples of how you delivered exceptional service and managed bookings effectively.
Showcase Your Passion for Hospitality: Demonstrate your love for first-class service and hospitality in your application. Share personal anecdotes or experiences that reflect your commitment to providing an outstanding guest experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in reservations.
How to prepare for a job interview at Hawksmoor
✨Showcase Your Communication Skills
As a Reservationist, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully managed guest interactions.
✨Highlight Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you prioritise tasks and manage your time effectively. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Demonstrate Passion for Hospitality
Express your enthusiasm for the hospitality industry and your commitment to providing first-class service. Share stories that illustrate your love for helping others and creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Reservationist and prepare thoughtful responses that showcase your critical thinking and adaptability.
