At a Glance
- Tasks: Manage guest bookings and create great first impressions in a vibrant restaurant.
- Company: Join the UK's leading ethically sourced beef restaurant group with a welcoming culture.
- Benefits: Enjoy 28 days holiday, free meals, and exclusive discounts while working.
- Other info: Diverse team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our restaurant and make guests feel at home every day.
- Qualifications: Strong communication skills and a passion for excellent customer service.
Part-time Reservationist - London
Reservationist
Since 2006 we have been the UK\'s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here! This is alongside raising over £1million for Action Against Hunger and being rated as one of the most sustainable groups in the country. As a Reservationist, you will be the first point of contact for our guests, managing bookings and creating great first impressions.
What You\'ll Do
- Manage guest bookings by phone, email and online
- Seat guests and take drinks orders
- Take coats and manage cloakroom
- Provide warm, professional and efficient service at all times
- Work with managers to maximise bookings and covers
- Support with guest communications before and after visits
Who You Are
- Organised, articulate and confident on the phone and email
- Strong attention to detail and admin skills
- Enjoy talking to people and providing excellent service
- Thrive in a fast-paced environment and work well under pressure
Our Values
- Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves
- Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun
- Hit Hawksmoor Standards – we all take accountability for the part we play
- Keep Evolving – we continue to develop through listening, learning, feedback and new ideas
Benefits
- 28 days’ holiday (including service charge)
- Free staff meals on shift + 50% off for visits with loved ones
- Paid overtime on salaries
- Income protection & death-in-service cover
- Paid annual volunteer days
- Wagestream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping & experiences
- Restaurant welfare budget for snacks, drinks & support
- Full training package: Food Safety, H&S, HR quals + management programme
- Enhanced maternity & paternity leave
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you\'re excited about this role but aren\'t sure if you meet every single requirement, please apply anyway. You might be just who we’re looking for.
Part-time Reservationist - London employer: Hawksmoor
Hawksmoor is an exceptional employer, renowned for its commitment to ethical practices and employee satisfaction, as evidenced by our B Corp certification and consistent recognition in the Best Companies list. Our vibrant work culture fosters inclusivity and personal growth, offering extensive training and development opportunities alongside generous benefits like paid volunteer days and early wage access. Join us in London as a Part-time Reservationist, where you will play a vital role in creating memorable experiences for our guests while enjoying a supportive and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Reservationist - London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hawksmoor and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part-time Reservationist - London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hawksmoor that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hawksmoor.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hawksmoor get a sense of who you are beyond your experience!
How to prepare for a job interview at Hawksmoor
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hawksmoor and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
