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- Tasks: Manage guest bookings and create great first impressions in a vibrant restaurant.
- Company: Join the UK's leading ethically sourced beef restaurant group with a welcoming culture.
- Benefits: Enjoy 28 days holiday, free meals, and exclusive discounts while working.
- Why this job: Be the face of our restaurant and make guests feel at home every day.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Diverse team environment with opportunities for personal and professional growth.
Part-time Reservationist – London
Reservationist
Since 2006 we have been the UK\’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here! This is alongside raising over £1million for Action Against Hunger and being rated as one of the most sustainable groups in the country. As a Reservationist, you will be the first point of contact for our guests, managing bookings and creating great first impressions.
What You\’ll Do
- Manage guest bookings by phone, email and online
- Seat guests and take drinks orders
- Take coats and manage cloakroom
- Provide warm, professional and efficient service at all times
- Work with managers to maximise bookings and covers
- Support with guest communications before and after visits
Who You Are
- Organised, articulate and confident on the phone and email
- Strong attention to detail and admin skills
- Enjoy talking to people and providing excellent service
- Thrive in a fast-paced environment and work well under pressure
Our Values
- Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves
- Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun
- Hit Hawksmoor Standards – we all take accountability for the part we play
- Keep Evolving – we continue to develop through listening, learning, feedback and new ideas
Benefits
- 28 days’ holiday (including service charge)
- Free staff meals on shift + 50% off for visits with loved ones
- Paid overtime on salaries
- Income protection & death-in-service cover
- Paid annual volunteer days
- Wagestream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping & experiences
- Restaurant welfare budget for snacks, drinks & support
- Full training package: Food Safety, H&S, HR quals + management programme
- Enhanced maternity & paternity leave
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you\’re excited about this role but aren\’t sure if you meet every single requirement, please apply anyway. You might be just who we’re looking for.
Part-time Reservationist - London employer: Hawksmoor
Contact Detail:
Hawksmoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Reservationist - London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hawksmoor. Understand their values and what makes them unique in the industry. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! As a Reservationist, you'll be on the phone a lot. Try role-playing with a friend to get comfortable with managing bookings and providing excellent service. The more confident you are, the better your chances!
✨Tip Number 3
Show off your personality! When you meet the team, let your warmth and friendliness shine through. They’re looking for someone who can create great first impressions, so don’t be afraid to be yourself and engage with everyone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Part-time Reservationist - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our values. A bit of warmth and authenticity can go a long way.
Tailor Your Application: Make sure to tailor your application to the Reservationist role. Highlight your experience with customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen on being part of our community!
How to prepare for a job interview at Hawksmoor
✨Know the Company Inside Out
Before your interview, take some time to research the restaurant group. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Reservationist, you'll be the first point of contact for guests, so it's crucial to practice clear and confident communication. Try role-playing with a friend or family member to get comfortable with handling phone calls and emails, ensuring you come across as warm and professional.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss how you manage multiple tasks and stay organised, especially in a fast-paced environment. Share specific examples from your past experiences where you successfully juggled responsibilities, as this will demonstrate your ability to thrive under pressure.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you've provided excellent service. Talk about how you enjoy interacting with people and creating positive experiences. This aligns perfectly with the company's value of welcoming everyone and ensuring guests feel comfortable and valued.