Senior ER Manager in London

Since 2006, Hawksmoor has been the UK's home of ethically sourced, grass‐fed beef, cooked over charcoal and paired with award‐winning wines and cocktails. With restaurants across the UK, Ireland and the US, we’re proud to be a certified B Corp and to have been recognised as one of the Best Companies to work for year after year. Being a great employer is just as important to us as serving great food. Our people are at the heart of everything we do, and creating a fair, consistent and supportive workplace is key to that.

As Senior ER Manager, you’ll lead employee relations across the business, ensuring cases are handled with care, consistency and confidence. You’ll be the subject matter expert for ER, supporting managers and the People team to navigate complex situations while balancing legal risk, business needs and our values. This is a senior, hands‐on role where you’ll combine expertise, judgement and coaching to help the business manage people matters in the right way.

What You’ll Do

• Lead complex and high‐risk employee relations cases from start to finish
• Act as the escalation point for ER matters across the business
• Set and maintain high standards for ER processes and decision making
• Coach and support managers to build confidence in handling people matters
• Deliver training and guidance on employment law and best practice
• Work closely with the Head of HR on risk, strategy and complex cases
• Manage relationships with external legal partners and support tribunal cases where required
• Use data and insight to identify trends, risks and areas for improvement
• Support the business in preparing for legislative changes and evolving best practice

Who You Are

• Experienced in employee relations within a multi‐site or fast‐paced environment
• Strong knowledge of UK employment law and best practice
• Confident managing complex, sensitive and high‐risk cases
• A trusted advisor who builds strong relationships across the business
• Calm, balanced and able to make sound, commercially aware decisions
• Passionate about creating fair, consistent and values‐led workplaces
• Experienced coaching managers and developing capability

Our Values

• Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
• Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
• Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
• Keep Evolving: We stay curious, open to feedback and always looking to improve.

Benefits

• Paid overtime on salaries
• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Wagestream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Restaurant welfare budget for snacks, drinks and support
• Full training and development with clear progression pathways

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.