At a Glance
- Tasks: Lead employee relations, manage complex cases, and support managers with expert guidance.
- Company: Hawksmoor, a certified B Corp known for ethical practices and great food.
- Benefits: 50% off food, income protection, paid volunteer days, and exclusive savings.
- Other info: Dynamic environment with clear progression pathways and a commitment to diversity.
- Why this job: Join a values-led team and make a real impact on workplace culture.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law.
The predicted salary is between 50000 - 60000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. With restaurants across the UK, Ireland and the US, we’re proud to be a certified B Corp and to have been recognised as one of the Best Companies to work for year after year. Being a great employer is just as important to us as serving great food. Our people are at the heart of everything we do, and creating a fair, consistent and supportive workplace is key to that.
As Senior ER Manager, you’ll lead employee relations across the business, ensuring cases are handled with care, consistency and confidence. You’ll be the subject matter expert for ER, supporting managers and the People team to navigate complex situations while balancing legal risk, business needs and our values. This is a senior, hands-on role where you’ll combine expertise, judgement and coaching to help the business manage people matters in the right way.
What You’ll Do
- Lead complex and high-risk employee relations cases from start to finish
- Act as the escalation point for ER matters across the business
- Set and maintain high standards for ER processes and decision making
- Coach and support managers to build confidence in handling people matters
- Deliver training and guidance on employment law and best practice
- Work closely with the Head of HR on risk, strategy and complex cases
- Manage relationships with external legal partners and support tribunal cases where required
- Use data and insight to identify trends, risks and areas for improvement
- Support the business in preparing for legislative changes and evolving best practice
Who You Are
- Experienced in employee relations within a multi-site or fast-paced environment
- Strong knowledge of UK employment law and best practice
- Confident managing complex, sensitive and high-risk cases
- A trusted advisor who builds strong relationships across the business
- Calm, balanced and able to make sound, commercially aware decisions
- Passionate about creating fair, consistent and values-led workplaces
- Experienced coaching managers and developing capability
Our Values
- Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
- Keep Evolving: We stay curious, open to feedback and always looking to improve.
Benefits
- 50% off food at Hawksmoor for you and your loved ones
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression pathways
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
ER Manager in London employer: Hawksmoor
Hawksmoor is an exceptional employer, renowned for its commitment to ethical practices and employee well-being. With a strong focus on creating a supportive and inclusive work environment, employees benefit from comprehensive training, clear progression pathways, and generous perks such as 50% off food and paid volunteer days. Located in vibrant areas across the UK, Hawksmoor fosters a culture of kindness and high standards, making it a rewarding place for those passionate about people and quality service.
StudySmarter Expert Advice🤫
We think this is how you could land ER Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Hawksmoor or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common ER scenarios. Think about how you'd handle complex cases and be ready to share your experiences. We want to see your expertise and how you’d fit into our values!
✨Tip Number 3
Show us your passion for creating inclusive workplaces! Be ready to discuss how you've fostered a positive environment in past roles. We love candidates who align with our values of kindness and respect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Hawksmoor family.
We think you need these skills to ace ER Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in employee relations, especially in multi-site environments. We want to see how your skills align with our values and the specific requirements of the Senior ER Manager role.
Showcase Your Expertise:Don’t hold back on demonstrating your knowledge of UK employment law and best practices. We’re looking for someone who can confidently manage complex cases, so share examples that showcase your expertise and decision-making skills.
Emphasise Your People Skills:As a trusted advisor, your ability to build strong relationships is key. Highlight experiences where you’ve coached managers or supported teams, showing us how you create inclusive and supportive workplaces.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hawksmoor. Don’t miss out!
How to prepare for a job interview at Hawksmoor
✨Know Your Employment Law
Brush up on UK employment law and best practices before your interview. Being well-versed in legal frameworks will not only show your expertise but also demonstrate your commitment to creating a fair workplace, which is key for the Senior ER Manager role.
✨Prepare Real-Life Scenarios
Think of specific examples from your past experience where you successfully managed complex employee relations cases. Be ready to discuss how you handled sensitive situations, as this will showcase your judgement and ability to navigate high-risk matters.
✨Showcase Your Coaching Skills
Since coaching managers is a big part of the role, prepare to discuss how you've supported others in developing their capabilities. Highlight any training sessions you've delivered or mentoring experiences that illustrate your ability to build confidence in handling people matters.
✨Align with Company Values
Familiarise yourself with Hawksmoor's values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to creating an inclusive and supportive workplace, as this will resonate well with the interviewers.
